Isla Thorpe
Pakenham,VIC
Summary
Dynamic Fire Administrator at GA Fire with expertise in client relations and job quoting. Proven ability to enhance customer satisfaction through professional communication and timely service. Skilled in Microsoft Office Suite as well as uptick and adept at maintaining organized workflows, contributing to overall team efficiency and success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fire Administrator
GA Fire
05.2025 - Current
- Carried out regular quoting on jobs as they entered the system, ensuring to maintain the number of quotes.
- Consistently managed company inbox to ensure client questions were answered in a timely manner.
- Remained professional and courteous during phone calls with clients to further develop professional relationships.
- Managed warehouse inventory and incoming stock to ensure timely delivery to technicians.
- Ensure all general office tasks are completed in a timely manner coordinating with external contractors.
- Assist the accounting team in managing supplier invoicing to ensure the supplier relations remains at a professional standard.
Cafe Worker
Gippsland Food And Wine
06.2023 - 05.2025
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Maintained clean and attractive product displays to entice customer purchases.
Team Member
Kmart
11.2021 - 06.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Florist Assistant
The Willow Branch
04.2020 - 11.2021
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Maintained high standard of organization and cleanliness of store premises.
- Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
Education
High School Diploma -
Drouin Secondary College
Drouin, VIC10-2022
Skills
- Quoting
- Monthly Reporting
- Microsoft Office Suite
- Uptick Administration
- Client Relations
- Stock Management
- Phone Communication
- Time Management
- Professionalism
Certification
- Working With Children's Check
- Online Uptick Training
Timeline
Fire Administrator
GA Fire
05.2025 - Current
Cafe Worker
Gippsland Food And Wine
06.2023 - 05.2025
Team Member
Kmart
11.2021 - 06.2023
Florist Assistant
The Willow Branch
04.2020 - 11.2021
High School Diploma -
Drouin Secondary College
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