Isla Waddi

Managed comprehensive operations for 10 different high-rise residential buildings, including one property with over 1,000 apartments. Ensured exceptional tenant satisfaction and seamless daily functionality across all properties. Implemented and monitored advanced security systems including CCTV, access control, and fire protection protocols. Led vendor negotiations and contractor management to maintain quality service standards while introducing preventive maintenance strategies to minimize disruptions.

Key Achievements:

• Reduced emergency repair requests by 20% through implementation of preventive maintenance schedules
• Increased resident satisfaction scores by 35% by streamlining communication channels

Delivered operational and guest service support at large-scale events including Melbourne Cup, Formula 1 Grand Prix, and functions at Crown Casino. Coordinated venue setup, guest management, and compliance with safety standards. Gained retail experience by operating as a cashier at various events, handling transactions and providing customer service at retail points of sale.

Key Achievements:

• Consistently recruited for premium events due to demonstrated reliability and excellence in service delivery
• Received commendations from management for exceptional performance in high-pressure environments
• Processed transactions efficiently while maintaining accurate cash handling and customer satisfaction

Supported the management of a 50-room hostel by assisting with staff coordination, contractor liaison, and daily administrative duties, including financial tasks such as invoicing, payment processing, and maintaining accurate records. Prepared and managed tenant lease and agreement forms under supervision while serving as the key point of contact for tenant inquiries, ensuring responsive communication and support. Helped coordinate maintenance schedules and vendor visits to uphold facility upkeep and operational standards.

Key Achievements:

• Contributed to maintaining 100% occupancy through diligent administrative support and positive tenant relations
• Received consistently positive feedback from tenants for helpful and efficient service

Supported daily hotel operations by assisting with guest services, staff coordination, and administrative tasks, including check-in/check-out procedures, payment processing, and maintaining guest records. Prepared and managed guest bookings and reservations under supervision while serving as a key point of contact for inquiries, ensuring responsive communication and support. Helped coordinate event planning and vendor visits to maintain high service quality and operational efficiency.

Key Achievements:

• Contributed to high guest satisfaction scores through diligent service support and positive guest relations
• Received consistently positive feedback from guests for helpful and efficient service
• Supported successful coordination of multiple events that received positive guest reviews