Islam Tahan
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
8
8
years of professional experience
Work History
NEIGHBOURHOOD ADMINSTRATOR
HUME COMMUNITY HOUSING
07.2023 - Current
- Responding to customer enquiries in a timely manner adopting a ‘First Fix’ ethos
- Collaborating with internal teams to gather and provide relevant customer information ensuring delivery of seamless customer service
- Supporting the Housing and Impact teams by providing administrative support to ensure KPI’s are met
- Developing agendas and presentations for customer engagement activities
- Preparing and ensuring accurate and timely record keeping, data entry and filing of correspondence and supporting documentation
- Organising meetings for Managers and team
- Distributing agenda, recording accurate minutes of meetings and distributing in a professional and timely manner
- Collaborating with the team and proactively planning, coordinating events, community meetings and delivery of programs
- Supporting the team to meet the KPI’s and improves overall performance by developing and preparing reports, quotes for analysis and review
- Preparing periodic reports required by the team.
FINANCIAL ASSISTANT
RISSALAH COLLEGE
01.2022 - 09.2022
- Performed account reconciliations
- Maintained accounts receivable and accounts payable files and records
- Produced financial reports
- Followed up with students and teachers regarding school event payments
- Assisted financial manager with payroll
- Assisted with processing staff’s purchase request- ordering and following up and organising payment for their purchases
- Tracked and reconciled bank statements
- Continued to perform all duties from administration assistant and accounts receivable.
aDMINISTRATION ASSISTANT/ accounts receivable
RIssalah COLLEGE
01.2021 - 12.2021
- Welcomed visitors, in person or on the telephone; answering or referring inquiries to the relevant department
- Contributed to team effort by accomplishing day to day workload including tasks give by the Executive team
- Filled documents
- Processed all enrolment fees, school fees and school levies for each term through Sentral and Xero
- Maintained the billing system
- Generated invoices and account statements in relation to school fees
- Investigated and resolved any irregularities or enquires
- Followed up on overdue school fees- sending reminders and contacting parents
- Processed all excursion/incursion school event payments
- Filled all paperwork in relation to finance.
Australian taxation office customer service Representative
DATACOM CONNECT
09.2019 - 01.2021
- Ensured all interactions, decisions and details are updated and recorded accurately
- Have a good understanding of client needs and provide appropriate solutions to queries
- Being able to support and work with team members
- Participated in training and development activities to help identify and meet own learning and development needs
- Worked to strict compliance at all times
- The ability to work within a high-volume environment
- Answered incoming calls and responded to caller’s queries effectively
- Adhered to Key Performance Indicators (KPI) set by Datacom
- Professionalism and strong negotiation skills
- The ability to meet and exceed targets
- Ability to use several screens and softwares efficiently and effectively
- Entered Data to relevant accounts
- Attended team meetings and participate in discussions
- Maintained client’s record and ensure all information is accurate and correct.
Medical Receptionist
A2z medical centre
12.2015 - 08.2019
- Received phone calls
- Managed bookings and appointments
- Medicare and Private Billing inc cash and EFTPOS payments
- Attended recalls for patients
- Fax, scan and file documents
- Sorted and stamped mail appropriately
- Prepared documents for mail-out
- Liaised with patients and their families
- Liaised with GPs, other health professionals and staff
- Ensured the practice building, rooms and waiting area are tidy and clean
- Participated in ongoing professional development activities
- Helped managers interview and recruited new receptionists
- Trained new receptionists and report their progress
- Organised, arranged and coordinated meetings
- Took notes and minutes in meetings
- Ordered and taking stock of office supplies
- Processed and directed mail and incoming packages or deliveries.
INTERNSHIP – MACQUARIE UNIVERSITY (LEARNING AND TEACHING TEAM)
- 06.2017
- Promoted the Unit Representative Program
- Assisted in developing an interview schedule
- Answered email enquires
- Interviewed candidates
- Assisted in training sessions
- Helped to improve the program.
Education
BACHELOR OF BUSINESS ADMINSTRATION -
MACQUARIE UNIVERSITY
01.2019
HSC- YEAR 12 -
GREEN VALLEY ISLAMIC COLLEGE
01.2015
Skills
- Great Customer Service
- Excellent in communication
- Tech-savvy
- Bilingual in English and Arabic
- Multi-tasker
- Efficient in time-management
- Quick learner
- Experienced in software such as PracSoft, Medical Director, HiCaps, Xero, Sentral and online billing for health insurance
- Ability to use multiple screens effectively and efficiently
Additional Education
- TRIAGE WORKSHOP – CESPHN ASHFIELD
- INFECTION CONTROL WORKSHOP – CESPHN ASHFIELD
- FIRST AID TRAINING – AUSTRALIAN TRAINING INSTITUTE
- MENTAL HEALTH FIRST AID TRAINING- MHFA AUSTRALIA
Timeline
NEIGHBOURHOOD ADMINSTRATOR
HUME COMMUNITY HOUSING
07.2023 - Current
FINANCIAL ASSISTANT
RISSALAH COLLEGE
01.2022 - 09.2022
aDMINISTRATION ASSISTANT/ accounts receivable
RIssalah COLLEGE
01.2021 - 12.2021
Australian taxation office customer service Representative
DATACOM CONNECT
09.2019 - 01.2021
Medical Receptionist
A2z medical centre
12.2015 - 08.2019
INTERNSHIP – MACQUARIE UNIVERSITY (LEARNING AND TEACHING TEAM)
- 06.2017
BACHELOR OF BUSINESS ADMINSTRATION -
MACQUARIE UNIVERSITY
HSC- YEAR 12 -
GREEN VALLEY ISLAMIC COLLEGE
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