Ismael Chaddadi
Brisbane,QLD
Summary
Versatile professional with a robust customer service background and call center proficiency. Demonstrated communication skills in resolving inquiries and complaints. Experienced Event Manager overseeing budgets, complemented by culinary expertise in a dynamic kitchen environment. Strong foundation in construction and stadium security, emphasizing a commitment to safety. Eager to contribute this diverse skill set in a dynamic work context.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer advisor and call center agent
Energieversum
Gütersloh , NRW
08.2023 - 12.2023
- Ensuring high-quality service
- Responded to customer inquiries via phone, email, and in-person.
- Resolved customer complaints and escalated issues as necessary.
- Provided product information to customers.
- Processed orders quickly and accurately.
- Maintained knowledge of current sales and promotions.
- Assisted customers with returns and exchanges.
Call center experience
Explorare
Bielefeld, NRW
01.2023 - 09.2023
- Demonstrating effective communication skills
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
Event Manager
Schloß Miel
Bonn, NRW
06.2022 - 07.2023
- Successfully managed diverse responsibilities
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Monitored event budgets to ensure accuracy and efficiency in spending.
Culinary role as a chef
Finca & Bar Celona
02.2022 - 03.2022
- Contributing to a vibrant kitchen team
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
Construction Worker
Milse Bau GmbH
Bielefeld, NRW
09.2021 - 12.2021
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
Stadium-Security
Securitas
Osnabrück, NRW
04.2021 - 05.2021
- Ensuring a safe environment for patrons
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Warehouse logistics leadership
Wittich GmbH
Bielefeld, NRW
07.2019 - 12.2020
- Shipment management with proven efficiency
- Developed and implemented warehouse policies and procedures to improve efficiency, accuracy, and safety.
- Managed daily operations of receiving, storing, shipping, and distributing materials.
Court proceeding transcription
Evin & Tunc
04.2019
- Analysis of legal documents
Education
Gymnasium am Waldhof
07.2021
Quelle Primary School
06.2014
Abitur -
Gesamtschule Quelle
Bielefeld 06-2023
Skills
- Communicative, self-motivated and reliable Proven experience in customer advisory, construction and handling high workloads Committed to cultural exchange and open to new challenges
Certification
- Driver’s license
- First Aid course
Ready For Collaboration
True
Languages
German: native
English: fluent
Timeline
Customer advisor and call center agent
Energieversum
08.2023 - 12.2023
Call center experience
Explorare
01.2023 - 09.2023
Event Manager
Schloß Miel
06.2022 - 07.2023
Culinary role as a chef
Finca & Bar Celona
02.2022 - 03.2022
Construction Worker
Milse Bau GmbH
09.2021 - 12.2021
Stadium-Security
Securitas
04.2021 - 05.2021
Warehouse logistics leadership
Wittich GmbH
07.2019 - 12.2020
Court proceeding transcription
Evin & Tunc
04.2019
Gymnasium am Waldhof
Quelle Primary School
Abitur -
Gesamtschule Quelle