Overview
Work History
Education
Skills
Timeline
Generic

Ismael Negro

Taylor,ACT

Overview

9
9
years of professional experience

Work History

Service Desk Analyst

NEC
Barton, Australian Capital Territory
04.2022 - 01.2024
  • Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
  • Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
  • Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
  • Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
  • Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
  • Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
  • Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.

Security Officer

MSS
Civic, ACT
08.2021 - 04.2022
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Assessed fire detectors and alarm systems to prevent and address issues.

Security Officer

Security | Southern Cross Group
Belconnen
01.2020 - 01.2021
  • With over 4 years’ experience in the industry
  • Expertise in conducting investigations and writing detailed reports
  • Extensive knowledge of law enforcement practices and security equipment operation as well as a creative film maker
  • I am an Enthusiastic Team Member eager to contribute to team success through hard work, attention to detail, excellent organization skills and a creative leader
  • I am very Motivated to learn, grow and excel in the industry., Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
  • Conducted time framed patrols of key areas to spot and control security concerns
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Wild Bear Entertainment, Film
, ACT
05.2015 - 08.2016
  • Carried out day-day-day duties accurately and efficiently
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Developed and maintained courteous and effective working relationships.

Education

Security Clearance Certification, Civic - NV2

AGSVA
01-2024

RSA Certification, N/A RSA Certificate: 1 Week -

01.2021

Certificate 3 in Security, Michell Security Certificate: 1 Week -

05.2018

First Aid Certificate, Kambah First Aid: 1 Day -

05.2018

Diploma - Film and Media Production

CIT
11.2016

Certificate 3 In Film and Media: 1 Year -

CIT
11.2015

Certificate 4 In Film and Media: 1 Year -

CIT
11.2015

12 Certificate: 2 -

Hawker Collage
11.2012

Certificate -

Canberra High College
11.2010

Skills

  • Editor
  • Creative lead
  • Computer skills
  • Customer service
  • Strong communication
  • Computer literate
  • Collaborative worker
  • First aid and CPR certified
  • Shift work
  • Written communication skills
  • Service desk support
  • Technical troubleshooting
  • Application installations
  • Hardware diagnostics
  • Software upgrades
  • Customer support
  • Troubleshooting
  • Remote Support

Timeline

Service Desk Analyst

NEC
04.2022 - 01.2024

Security Officer

MSS
08.2021 - 04.2022

Security Officer

Security | Southern Cross Group
01.2020 - 01.2021

Wild Bear Entertainment, Film
05.2015 - 08.2016

Security Clearance Certification, Civic - NV2

AGSVA

RSA Certification, N/A RSA Certificate: 1 Week -

Certificate 3 in Security, Michell Security Certificate: 1 Week -

First Aid Certificate, Kambah First Aid: 1 Day -

Diploma - Film and Media Production

CIT

Certificate 3 In Film and Media: 1 Year -

CIT

Certificate 4 In Film and Media: 1 Year -

CIT

12 Certificate: 2 -

Hawker Collage

Certificate -

Canberra High College

Similar Profiles

CREATE PROFILE
Ismael Negro