Ismail Ali

PERSONAL STRENGTHS A hardworking individual who is driven by achieving goals within a certain timeframe. I am effective working independently as well as in a team and i can take on various roles at various levels. I am committed to doing what is best for any group or individual I am associated with. A very bubbly and outgoing individual who is able to communicate with both existing and new clients. I am confident in decision making and providing my personal opinion when necessary. I am motivated to make the world a better place through the various methods I am able to take out. Very easy-going and dedicated to achieving life goals and further goals implemented by my surroundings and future life. I have extensive computer experience and a fast typing rate. A quick learner who is not afraid of taking on new concepts. A very fluent speaker in both Arabic and English. An excellent writer in both Arabic and English. Adaptive and flexible to changing needs of business and clients Ability to demonstrate attention to detail and understands how to mitigate risk or control issues Ability to demonstrate judgment and problem solving by thinking ahead, anticipating questions, finds alternative solutions and identifies clear objectives I am able to effectively communicate what is relevant and important in a clear and concise manner and shares information/new ideas with others Able to successfully handles multiple tasks, takes initiative to improve own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks Ability to form relationships with external and internal stakeholders and become a trusted partner to the business Operate effectively in a dynamic environment with tight deadlines, and can prioritise one’s own work to achieve them Manage the investigation and resolution of internal complaints to industry best practice Commit to and maintain an outstanding customer contact experience Establish a proven process to design and implement a strategies for resolution of complaints Raise and contribute to continuous improvement ideas and processes to refine the customer experience Engage and provide feedback to key stakeholders within the Group on opportunities for process and product improvements Participate in initiatives driven by the Customer Relations Leadership team as required Proactively participate in the design and implementation of action plans resulting from the People and Culture and Customer Surveys Contribute to the protection of the Group from emerging issues by leveraging proprietary insights, effective feedback and developing strong relationships Able to effectively understand the types of products and services an institution can offer. Project coordination and consultation experience through different team leader relief programs and projects Problem solver, able to be confident enough to seek out the solution Awareness of luxury product including airlines, hotels, retail, dining, theatre, fashion, sports & events Proactive, passionate, and skilled in the art of relationship building and inspiring my Card members/Client portfolio Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

RG146 - Risk compliance

Diploma of business