Isobel Burgess
68 Havelock Street, St Kilda,VIC
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
Work History
Primary Healthcare Nurse
Parkville Youth Justice
01.2024 - Current
- Enhanced patient care by providing comprehensive medical assessments and developing tailored treatment plans for young people.
- Reduced health risks within the correctional facility through diligent infection control practices and thorough patient education.
- Collaborated with multidisciplinary teams to ensure a safe, secure, and therapeutic environment for inmate patients.
Registered Nurse, Emergency Department
Monash Health
04.2022 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Registered Nurse
Peter MacCallum Cancer Centre
01.2023 - 12.2023
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Customer Service Representative
The Royal Children's Hospital, Melbourne
01.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Sales Assistant
Novo Shoes
12.2016 - 11.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Nursing -
Federation University
Berwick, VIC11.2021
Skills
- EMR Systems
- Disease Management Programs
- Privacy and Confidentiality
- Emergency Patient Triage
- Operational Standards
- Crisis Prevention Intervention
- Abuse and Neglect Reporting
- Prison Settings
Timeline
Primary Healthcare Nurse
Parkville Youth Justice
01.2024 - Current
Registered Nurse
Peter MacCallum Cancer Centre
01.2023 - 12.2023
Registered Nurse, Emergency Department
Monash Health
04.2022 - Current
Customer Service Representative
The Royal Children's Hospital, Melbourne
01.2020 - 12.2021
Sales Assistant
Novo Shoes
12.2016 - 11.2019
Bachelor of Nursing -
Federation University
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