Isobel Kennedy

Retail Sales Associate

Big W

Canberra , Australian Capital Territory

02.2018 - Current

Helped customers by answering questions and locating merchandise.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Completed transactions in an efficient manner while providing excellent customer service.
Handled customer complaints in a professional manner.
Cleaned shelves, counters and tables to maintain organized store.
Processed returned merchandise according to company policies.
Organized store by returning merchandise to proper areas and restocked displays.
Placed special orders or called other stores to find desired items.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Answered questions about current promotions and resolved issues according to store policies.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Demonstrated knowledge of store products and services.
Recommended, selected and located merchandise based on customer desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Organized displays to attract customers and promote sales.
Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
Initiated friendly conversation with customers to determine level of assistance required.
Reported any discrepancies in inventory counts or pricing issues promptly.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Computed purchases and received and processed cash or credit payment.