Isobel Reddy
SYDNEY,NSW
Summary
Emergency call handling professional with strong customer service, active listening, and clear communication skills, delivering fast, accurate support in urgent situations while maintaining strong call control and smooth call center operations.
Overview
31
31
years of professional experience
Work History
Call Center Agent
Telstra
Sydney
05.2000 - 08.2026
- Responded urgently to emergency calls, facilitating rapid action and resolution for critical situations.
- Assessed critical situations quickly, providing essential information to emergency services.
- Facilitated resolution of complex complaints by escalating to Telstra specialists and supervisors for expert handling.
- Identified customer needs through active listening, delivering tailored solutions to enhance satisfaction.
Administrative Assistant
Telstra
Sydney
05.1995 - 05.2000
- Supported call centre efficiency by managing administrative duties and kept daily records up to date.
- Tracked sick leave, entered payroll information, and ordered supplies to maintain center functionality.
- Handled sick leave tracking, payroll entry, and supply orders to support smooth center operations.
- Processed invoices for payment using accounting software applications.
- Compiled data from various sources into organized reports for review by management team.
- Supported call centre operations with behind-the-scenes administrative tasks.
Education
High School Diploma -
Brigidine College
Maroubra, NSW10-1966
Skills
- Emergency call handling
- Call center operations
- Call management
- Crisis management
- Call quality
- Customer service
- Active listening
- Clear communication
- Training and mentoring
Timeline
Call Center Agent
Telstra
05.2000 - 08.2026
Administrative Assistant
Telstra
05.1995 - 05.2000
High School Diploma -
Brigidine College