Isobel Robinson
Quirindi,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Mercure
Tamworth, NSW
04.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed customer inquiries regarding bookings, providing information on availability and rates.
Market Research Assistant - Events
IER Trading Pty Ltd
Newcastle, New South Wales
12.2021 - 09.2023
- Created detailed presentations summarising key findings from quantitative and qualitative research studies.
- Demonstrated ability to work independently while managing multiple projects simultaneously.
- Built relationships with event organisers to ensure accurate data collection and reporting.
- Processed and reviewed employment applications to evaluate qualifications and eligibility of applicants.
- Coordinated job postings, interviewing, and selection process.
- Collaborated with other departments to coordinate staffing needs across the company.
Food and Beverage Server
Cystalbrook Kingsley
Newcastle, New South Wales
06.2021 - 01.2022
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Proactively addressed any customer issues or complaints in a polite manner while remaining professional at all times.
- Performed cashiering functions by closing checks and preparing end-of-shift paperwork.
- Developed strong communication and customer service skills while working as a Food and Beverage Server in a fast-paced environment.
Cellar Door Sales
Audrey Wilkinson Winery
Hunter Valley, New South Wales
12.2020 - 06.2021
- Facilitate and conduct wine tastings for customers
- Developed strong relationships with customers to ensure repeat business by providing excellent customer service.
- Organised tastings for customers to sample a variety of wines from different regions.
- Developed extensive knowledge of fine wines, including varietals, regions and vintages.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and stock take.
Education
Graduate Certificate in Project Management -
University of Newcastle
Newcastle, NSW05-2024
Bachelor of Business - Tourism And Sport Management
University of Newcastle
Newcastle, NSW06.2021
Skills
- Verbal and Written Communication
- Problem Solving
- Teamwork
- Adaptable and Flexible
- Hard Worker
- Multitasking
- Customer Service
- Organisation and Time Management
- Punctual and Reliable
- Microsoft Office 365
- Adobe Creative Suite
Certification
- Responsible Service of Alcohol
- Drivers Licence + Medium Rigid
- Serving it Right - Canada
References
Deborah Taylor
Colleague at IER Trading Pty Ltd
deborahhollytaylor@gmail.com
+61 406 039 095
Lisa Kelly
Colleague at IER Trading Pty Ltd
lisa.kelly@nibthrive.com.au
0401161445
Timeline
Receptionist
Mercure
04.2024 - Current
Market Research Assistant - Events
IER Trading Pty Ltd
12.2021 - 09.2023
Food and Beverage Server
Cystalbrook Kingsley
06.2021 - 01.2022
Cellar Door Sales
Audrey Wilkinson Winery
12.2020 - 06.2021
Graduate Certificate in Project Management -
University of Newcastle
Bachelor of Business - Tourism And Sport Management
University of Newcastle
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