Isobel Shanhun
Doreen,VIC
Summary
Experienced Barista and Supervisor with excellent communication and teaching skills and infectious love of coffee. Maintains calm, friendly and charismatic demeanour and proactive approach to problem-solving. Highly skilled at creating and maintaining customer loyalty. Over 5 years of experience as a barista with focused perspective on providing quality coffee and customer service.
Overview
10
10
years of professional experience
Work History
Barista/Supervisor
Mabel Jones
03.2020 - Current
- Worked solely, and with a team, to operate coffee machine with high standard of coffee and latte art.
- Pleasantly interacted with customers, and recognised regular customer coffee orders and names
- Provided quick and efficient service to prevent delays, whilst managing making coffee, smoothies, food and juices.
- Cleaned counters, coffee machinery, and displays to a high standard and maintained cleanliness throughout the day
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Handled and resolved customer issues and complaints with professionalism
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Packaged bagels, muffins and other food items for customer purchase.
- Completed successful end of day till procedures to ensure a balanced till (including handling and counting cash).
Barista
Bean There Espresso
11.2019 - 03.2020
- Worked independently, and with a team, on the coffee machine
- Provided quality coffee with quick and efficient service
- Restocked and maintained the coffee bar whilst notifying managers of any low stock for ordering
- Provided excellent customer service, whilst recognising and memorising regular customer coffee orders and names
- Maintained a clean space, from open to close
- Handled cash and balanced end of day tills
Barista/Floor Supervisor
Pearl Oyster Espresso
10.2017 - 11.2019
- Offered hands-on assistance to customers, assessing needs, and providing excellent customer service
- Overseeing stock levels and resupplying
- Counting end of day cash levels and balancing tills
- Supervising floor staff and delegating during busy periods to ensure quick and efficient service to customers
- Worked on the floor solely, and with a team, as well as on the coffee machine.
Cafe All-rounder
Degani
03.2014 - 09.2017
- Wiped, sanitized and maintained floors, tables, and equipment
- Maintained clean and attractive product displays
- Provided excellent customer service on the floor whilst maintaining efficient workflow
- Learnt and worked behind the coffee machine, providing excellent coffee and customer service
- Monitored food temperatures to comply with safety regulations.
- Maintained supply levels by monitoring and reordering stock
- Handled cash and balanced end off day tills
Education
Masters of Agricultural Sciences - Agriculture
University of Melbourne
Melbourne, VIC12.2021
Bachelor of Animal And Veterinary Bioscience - Animal Science
La Trobe University
Melbourne, VIC12.2018
Skills
- Espresso Machine Operation and Maintenance
- Latte Art
- Adaptable and Flexible
- Attention to Detail
- Supervisor Collaboration
- Exceptional Customer Service
- Friendly and Pleasant Demeanour
- Coffee and Tea Expertise
- Opening and Closing Coordination
- Daily Cash Management
Additional Information
Completed two courses in basic latte art and one advanced course, both with Axil Coffee Roasters (Hawthorne), with support of Mabel Jones management. I enjoy learning about coffee everyday and found this highly informative in which I applied what I learnt into my work at Mabel Jones.
Timeline
Barista/Supervisor
Mabel Jones
03.2020 - Current
Barista
Bean There Espresso
11.2019 - 03.2020
Barista/Floor Supervisor
Pearl Oyster Espresso
10.2017 - 11.2019
Cafe All-rounder
Degani
03.2014 - 09.2017
Masters of Agricultural Sciences - Agriculture
University of Melbourne
Bachelor of Animal And Veterinary Bioscience - Animal Science
La Trobe University
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