Isobel Thomas
Woy Woy,NSW
Summary
Well-organised professional equipped with varied experiences in customer service roles. Driven to increase overall efficiency while maintaining filing systems and answering numerous phone lines.
Overview
2
2
years of professional experience
Work History
Retail Sales Cashier
Sweet Surprises Candy Store
2023.07 - Current
- Connected with customers to support positive transaction experiences and address service concerns both face to face and through phone calls.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit card and debit payments via POS systems, providing accurate charges and credits.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
Fast Food Crew Trainer
McDonald's
2021.07 - 2023.06
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Analysed and evaluated training effectiveness and program outcomes.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Brisbane Water Secondary College
Woy Woy, NSW11.2023
Skills
- Service Minded
- Policy Adherence
- Security Monitoring
- Adaptable and Flexible
- Payment Processing
- Strategic Planning
- Greeting and Seating Clients
- Professional Demeanour
- Customer/Client Relations
references
Oliver Short: previous manager at Mcdonalds
0466036812 oliverisshort@gmail.com
Timeline
Retail Sales Cashier
Sweet Surprises Candy Store
2023.07 - Current
Fast Food Crew Trainer
McDonald's
2021.07 - 2023.06
High School Diploma -
Brisbane Water Secondary College
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