Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Isobel Thomas

Woy Woy,NSW

Summary

Well-organised professional equipped with varied experiences in customer service roles. Driven to increase overall efficiency while maintaining filing systems and answering numerous phone lines.

Overview

2
2
years of professional experience

Work History

Retail Sales Cashier

Sweet Surprises Candy Store
07.2023 - Current


  • Connected with customers to support positive transaction experiences and address service concerns both face to face and through phone calls.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit card and debit payments via POS systems, providing accurate charges and credits.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.

Fast Food Crew Trainer

McDonald's
07.2021 - 06.2023
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Established and maintained quality control standards.
  • Analysed and evaluated training effectiveness and program outcomes.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

Brisbane Water Secondary College
Woy Woy, NSW
11.2023

Skills

  • Service Minded
  • Policy Adherence
  • Security Monitoring
  • Adaptable and Flexible
  • Payment Processing
  • Strategic Planning
  • Greeting and Seating Clients
  • Professional Demeanour
  • Customer/Client Relations

references

Oliver Short: previous manager at Mcdonalds

0466036812 oliverisshort@gmail.com

Timeline

Retail Sales Cashier

Sweet Surprises Candy Store
07.2023 - Current

Fast Food Crew Trainer

McDonald's
07.2021 - 06.2023

High School Diploma -

Brisbane Water Secondary College

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Isobel Thomas