ISOBELLE MARSH
Summary
Experienced Office Management, Social Media and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Reception Manager
Reception/Office Manager Physiotherapy Clinic
03.2024 - Current
- Oversaw front desk operations
- Managed scheduling for reception staff, optimizing resource allocation and enhancing service delivery.
- Implemented customer feedback systems, driving improvements in service quality and client satisfaction.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Group Class Cert 3 Trainer
Snap Fitness
02.2024 - Current
- Led group fitness classes, fostering a supportive and energetic environment.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
Assistant Manager
Fernwood Fitness
07.2023 - 03.2024
- Led team in implementing operational strategies to enhance customer service and satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Admin & Social Media Creator
Anytime Fitness
07.2022 - 07.2023
- Developed and implemented engaging social media content strategies to enhance brand visibility.
- Managed multiple social media platforms, ensuring consistent messaging and audience engagement.
- Collaborated with fitness trainers to create informative posts promoting services and events.
- Executed targeted campaigns that successfully increased follower engagement across platforms.
- Enhanced audience engagement with daily content creation and consistent posting across platforms.
- Increased follower growth by implementing targeted hashtag strategies and building relationships with influencers.
- Created visually appealing graphics utilizing design software, attracting more viewers and increasing click-through rates.
- Designed successful contests and giveaways, increasing overall audience engagement and reach.
- Boosted brand visibility by developing and executing strategic social media campaigns.
Dispense Tech
Terry white Chemist
09.2021 - 01.2023
- Collaborated with pharmacists to resolve prescription discrepancies efficiently and effectively.
- Implemented process improvements that enhanced workflow efficiency within the dispensing area.
- Maintained clean and organized workspaces, complying with health and safety guidelines consistently.
Dispense Tech
Cincotta Chemist
10.2019 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
St John Paul 2 catholic college
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Wyndham College
Cert 3 - fitness
AIPT
Diploma - Sport, Media/ Event Management
Sports Management
04-2026
First aid / CPR
Foundation netball coach accreditation
Skills
- Admin (calls, Emails, website creation/edit, Customer service, invoicing, debit collection, remittances, time management, event coordination, outreaching and making connections within communities, client handling, payments
- Social media (creation of ads, marketing, posts, engagement, Dm, content creation, lead generation, communication, campaigns, website, reviews)
- KPI, HICAPS / Medicare trained / DVA
Hobbies and Interests
- Sport management
- Metro League Netballer & Team captain,
- Netball coach of all ages,
- Netball umpire, & Netball state player
- Social Media / designing
- Building connections & relationships
Timeline
Reception Manager
Reception/Office Manager Physiotherapy Clinic
03.2024 - Current
Group Class Cert 3 Trainer
Snap Fitness
02.2024 - Current
Assistant Manager
Fernwood Fitness
07.2023 - 03.2024
Admin & Social Media Creator
Anytime Fitness
07.2022 - 07.2023
Dispense Tech
Terry white Chemist
09.2021 - 01.2023
Dispense Tech
Cincotta Chemist
10.2019 - 09.2021
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Wyndham College
Cert 3 - fitness
AIPT
First aid / CPR
Foundation netball coach accreditation
St John Paul 2 catholic college
Diploma - Sport, Media/ Event Management
Sports Management
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