Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ispriya Gurung

Richmond

Summary

Adept at product upselling and delivering exceptional customer service, I significantly enhanced customer satisfaction and loyalty at Kantipur Hotel Training Centre. My hardworking nature and flexibility in scheduling led to a notable improvement in team efficiency and a reduction in customer wait times, showcasing my ability to thrive in fast-paced environments. Friendly and outgoing with passion for customer service and creating memorable experiences.

Overview

Work History

Barista Trainee

Kantipur Hotel Training Centre
12.2022 - 01.2023
  • Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
  • Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
  • Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
  • Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
  • Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
  • Exceeded expectations in multitasking, managing simultaneous drink orders and customer interactions while maintaining a fast-paced work environment.
  • Demonstrated flexibility in scheduling availability, working various shifts as needed to meet the demands of fluctuating business levels.

Education

MBA - International Business

Trinity Western University
Richmond
2026

Skills

  • Hard working
  • Product Upselling
  • Excellent math skills
  • Exceptional customer service
  • Cash Handling
  • Friendly and outgoing
  • Flexibility

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working

Timeline

Barista Trainee

Kantipur Hotel Training Centre
12.2022 - 01.2023

MBA - International Business

Trinity Western University
Ispriya Gurung