Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic

Israel Judah

Townsville,QLD

Summary

Effective communicator and Public Service Director with strong interpersonal and organizational skills. True leader innovates and thinks outside the box. many years in public service. Resourceful Public Service Officer known for high productivity and efficient task completion. Skilled in conflict resolution, emergency response, and public communication. Excel in teamwork, adaptability, and problem-solving, ensuring seamless operations in public service roles. Seasoned Public Service Officer with relevant experience in managing community programs, coordinating public services, and ensuring community safety. Strengths include high-level communication skills, team management abilities, and strategic problem-solving techniques. Have consistently made significant impacts through effective policy implementation and service delivery improvements in previous roles. Focused law enforcement professional offering a proven history in fostering public safety and awareness through consistent patrol efforts and security details for community events. Seeking a role in which integrity and commitment to safety will provide community enrichment and continuous public safety. Astute professional skilled at fostering public safety through timely response and resolution of public and domestic disturbances. Exceptional communicator with skill for alleviating tension in high-pressure situations. Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Skilled Customer Service Officer with experience in handling customer inquiries, complaints, and providing solutions promptly. Strong skills include problem-solving, active listening, and effective communication. Have contributed to enhancing customer satisfaction levels in previous roles by delivering high-quality service consistently. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Founder and Managing Director

Lifechangers International
Townsville, Qld
11.2001 - Current
  • Developed and implemented a comprehensive business plan to launch the company.
  • Created and managed the company's financial budgeting, forecasting, and reporting systems.
  • Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
  • Built relationships with key stakeholders in industry associations to promote brand visibility.
  • Identified potential partnerships to expand the reach of the business.
  • Developed strategic initiatives to increase market share and revenue growth.
  • Established policies and procedures for efficient workflow management.
  • Managed day-to-day activities across multiple departments within the organization.
  • Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
  • Implemented process changes aimed at increasing efficiency while reducing costs.
  • Fostered a positive company culture that encourages teamwork, innovation, and excellence.
  • Managed company finances, including budgeting, forecasting, and financial reporting to stakeholders.
  • Developed and executed strategies for scaling the business domestically and internationally.
  • Recruited, hired and trained staff members to ensure that operational goals were met.
  • Negotiated contracts with vendors and suppliers for optimal pricing structure.
  • Monitored performance metrics to ensure quality standards were maintained.

Customer Service Advisor

Services Australia
Townsville, Queensland
09.1998 - 06.2008
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Assisted customers with product selection, order placement, billing questions, and returns.
  • Collaborated with other departments to ensure quality service delivery for customers.
  • Maintained detailed records of customer interactions, transactions, comments, and complaints.
  • Executed daily operations including answering phones and assisting walk-in customers.
  • Researched account information when necessary to resolve customer issues quickly.
  • Processed payments accurately according to company policies and procedures.
  • Managed complex customer accounts requiring special attention or escalation.
  • Ensured compliance with all applicable laws regarding consumer protection.
  • Tracked customer feedback using surveys and other methods of evaluation.
  • Provided feedback from customers to management team for further review.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about Centrelink services.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Supervised and motivated customer service teams to maximize business performance.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
  • Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
  • Reconciled accounts, posted daily entries, and conducted financial analysis.
  • Stayed within call-time limits by applying active listening skills and building rapport.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Mentored junior team members and managed employee relationships.

Education

Bachelor of Arts - Mental Health Counseling

Australian College of Applied Professionals
Sydney
03-2026

Honorary Doctorate Biblical Studies - Christian Studies

Derek Prince Ministries
Sydney, NSW
03-2009

Skills

  • Multiple Trauma Counselling
  • Family therapy
  • Individual Counseling
  • Behavioral Intervention
  • Substance Abuse Knowledge
  • Cultural competence
  • Supervisory Experience
  • Medical Condition Coding
  • Risk Management
  • Effective Communication
  • Emergency Readiness
  • Healthcare Delivery
  • Therapy programs
  • Heartsaver First Aid (First Aid)
  • Problem-Solving
  • Acute and rehabilitative care
  • Heartsaver First Aid CPR AED
  • Health Education
  • Mental Health Assessment
  • Referral Coordination
  • Program Planning

Accomplishments

  • Honorary Member of the BAR Association
  • Undergraduate Bachelor of Counselling majoring Mental Trauma
  • Associate Diploma Christian Studies
  • Certificate III Telecommunications
  • Certificate III Individual Support Disability
  • Certificate III Offender Rehabilitation
  • Certificate III Inventory Operations

Certification

  • Light Rigid Licence
  • Opens Drivers Licence
  • Forklift Licence
  • Security Operations/Crowd Control Licence
  • First Aid

Affiliations

  • Professional Trauma Counsellor
  • Small Business Owner
  • International Missionary/Aid Worker
  • Senior Minister Lifechangers International Church
  • Social Welfare Consultant
  • First Nations Cultural Awareness Advisor
  • Offender Rehabilitator
  • Relationship Counsellor

Languages

English
Professional
Kriol
Professional
Kala Lagau Ya
Professional
Meriam Mer
Professional

Timeline

Founder and Managing Director

Lifechangers International
11.2001 - Current

Customer Service Advisor

Services Australia
09.1998 - 06.2008

Bachelor of Arts - Mental Health Counseling

Australian College of Applied Professionals

Honorary Doctorate Biblical Studies - Christian Studies

Derek Prince Ministries
Israel Judah