Israel Shanko
Lucas,VIC
Summary
A dedicated and hardworking student who consistently meets and exceeds sales targets. Demonstrates reliability, strong teamwork, and excellent communication skills. Enthusiastic and outgoing, with a talent for building positive relationships with new and existing customers through exceptional customer service. Passionate about fashion and sports, with a keen interest in staying updated on the latest trends and developments in these fields. Also a dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
Work History
Student Engineer
Fulton Hogan Ltd
06.2022 - 12.2023
- Develop skills associated with understanding drawings and determining quantities associated with the drawings.
- Assists the traffic team as a traffic controller
- Produce the daily activity report for the Ballarat Airport extension that included pipe installation, monitoring unsuitable quantities, supply and place class 3 subgrade, class 2 Crushed rock base layer and a holding seal pending asphalt works. The project also included the u=installation of the windsock and an upgrade of the existing lighting.
- Assist the QA manger at the airport in collating the records of the build including survey, testing, ITP’s and generating nonconformances as required.
- Assist the trenching team for the laying of the cable for AGL works associated with they airport.
- Organise and monitor traffic management devices for the roadway crossing the runway works.
Shelf Stacker
Big W
08.2020 - 06.2022
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Increased efficiency by participating in regular team meetings to discuss workplace strategies and streamline processes.
- Consistently lifted materials weighing as much as 10-15 kg.
Retail Sales Associate
Puma
05.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
Delivery Driver
Dominos
06.2019 - 06.2020
- Customer service (taking orders and house deliveries), washing dishes, mopping and sweeping the store
- Good communication, punctuality, time management, food handling
- Cash handling and service, use of company property and assets (company car).
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Café All-Rounder
Unicorn Café
01.2016 - 01.2016
- One-week work experience placement at a busy Ballarat café
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Education
Bachelor of Civil Engineering (honours) - Civil Engineering
Federation University
Ballarat, VIC04.2025
Skills
- Skilled problem solver
- Ability to follow instructions and safety procedures
- Quick to learn new skills
- Significant contributor in team work
- Excellent verbal communication skills
- Motivated team player
- Active listening skills
- Consistently meets sales goals
- Interpersonal skills
- Keen to work
- Friendly and easy to work with
- Hard working and reliable
- Fit for physical work
- Flexible
- Well presented
References
- Grace Ousmand, Store Manager, Katmandu Ballarat, 0416 827 693
- Bekk Varley, Store Manager, Cotton on Body Ballarat, 0432 790 031
- Damian Duler, Sales Assistant, The GoodGuys Ballarat, 0431 797 783
Timeline
Student Engineer
Fulton Hogan Ltd
06.2022 - 12.2023
Retail Sales Associate
Puma
05.2021 - 05.2022
Shelf Stacker
Big W
08.2020 - 06.2022
Delivery Driver
Dominos
06.2019 - 06.2020
Café All-Rounder
Unicorn Café
01.2016 - 01.2016
Bachelor of Civil Engineering (honours) - Civil Engineering
Federation University
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