Israt Jahan
Perth,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Direct to Door Supervisor
Vegie Bandit PTY.LTD.
08.2017 - Current
- Created safe and welcoming atmosphere for customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Restaurant Manager
Red Rooster
01.2010 - 12.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Checkout Supervisor
Kmart
08.2016 - 08.2017
- Supervised multi-cultural teams of 30+ members, enforcing compliance with operational policies and procedures.
- Managed theft prevention with focus on minimizing product losses.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built positive relationships with customers to increase repeat business.
Education
No Degree - Digital Workplace Job Ready Program
South Metropolitan TAFE
Rockingham, WA11.2023
High School Diploma -
Shaheed Govt. Bulbul College
Bangladesh06.2006
Skills
- Organization and Time Management
- Relationship Building
- Clerical Support
- Recordkeeping
- Calm Under Pressure
- Attention to Detail
- Flexible and Adaptable
- Supervision and Leadership
- Team Management
- Computer Skills
Accomplishments
- Collaborated with team of 40 in the development of direct to door team and holding no.1 position among all the stores.
- Documented and resolved customer complaint which led to customer satisfaction and increase in sales.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Direct to Door Supervisor
Vegie Bandit PTY.LTD.
08.2017 - Current
Checkout Supervisor
Kmart
08.2016 - 08.2017
Restaurant Manager
Red Rooster
01.2010 - 12.2020
No Degree - Digital Workplace Job Ready Program
South Metropolitan TAFE
High School Diploma -
Shaheed Govt. Bulbul College
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