Israt Jahan
North Lambton,Australia
Summary
Expertise in quickly acquiring and applying new knowledge to drive organizational success. Adept at managing high-volume transactions and building strong relationships, ensuring exceptional service quality and continuous improvement throughout operations.
Overview
9
9
years of professional experience
Work History
Officer, Cash Management
United Commercial Bank PLC
Tejgaon, Bangladesh
01.2022 - 01.2025
- Controlled daily vault activity and ensured safety protocols
- Handled a high volume of cash transactions
- Facilitated account onboarding and delivered comprehensive banking support
- Supported operational processes involving organizational fiscal decisions
- Monitored questionable activities, contributing to the identification and prevention of illicit financial practices
Business Development Executive
TaxSaviour Co. Limited
Baridhara, Bangladesh
01.2019 - 04.2021
- Established connections with over 10 target customers upholding a constructive corporate environment
- Analyzed market data to pinpoint emerging trends and opportunities
- Implemented strategic solutions to address operational challenges
- Cultivated and sustained relationships with key shareholders
Officer, Customer Service, Cards
The City Bank Limited
Gulshan, Bangladesh
07.2016 - 11.2018
- Addressed more than 30 customer concerns each day through both phone calls and online channels
- Managed and reviewed an average of 80+ customer emails each day
- Conducted verification for over 40 Credit Information Bureau Reports
- Facilitated prompt attention to customer concerns by maintaining open communication
Education
Master of Applied Finance - Finance
University of Newcastle
Newcastle, NSWMBA - Human Resources Management
University of Dhaka
Dhaka, Bangladesh12.2018
BBA - Finance and Banking
International University of Business Agriculture and Technology
01.2015
Skills
- Customer Service
- Cash Flow Oversight and Vault Management
- POS Systems Expert
- Empathy and Patience
- Adaptable Learner
- Experienced with MS Office Applications
- Effective Team Collaboration
- Strategic Problem Resolution
Training
- Anti-Money Laundering & Cash Management Training, United Commercial Bank PLC
- Professional Customer Service, Noble IT Solutions Limited by SEIP
- CareerX Program, BYLC-Bangladesh Youth Leadership Center
- Verbal Communication in English, Workplace Skills Development Academy (WSDA)
References
- Mushfiq Ahmed, Operational manager (VP), United Commercial Bank PLC, Dhaka, Bangladesh, mushfiq.ahmed@ucb.com, +8801675440041
- Rebeka Sultana, Senior Manager (AVP), The City Bank Limited, Gulshan, Dhaka, Bangladesh, r.sultana@thecitybank.com, +8801727760719
Timeline
Officer, Cash Management
United Commercial Bank PLC
01.2022 - 01.2025
Business Development Executive
TaxSaviour Co. Limited
01.2019 - 04.2021
Officer, Customer Service, Cards
The City Bank Limited
07.2016 - 11.2018
Master of Applied Finance - Finance
University of Newcastle
MBA - Human Resources Management
University of Dhaka
BBA - Finance and Banking
International University of Business Agriculture and Technology
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