Israt Jahan Simu
Wiley Park,NSW
Summary
Passionate about excelling in dynamic, fast-paced environments, thriving on innovation, strategic planning, and successful execution. Continuously enhancing professional skills through ongoing learning and valuable experiences to drive career advancement. Full-time work rights in Australia, prepared for immediate contribution to any organization.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Fushka House
St Marys, Sydney, NSW
- Delivered outstanding customer service to guests.
Customer Service Representative
Novotel Sydney International Airport Hotel
Woli Creek, Sydney, NSW
- Responded to phone inquiries, providing accurate information and directing calls appropriately.
- Supported administrative staff with document preparation and data entry tasks.
- Handled incoming mail and packages, distributing them promptly to relevant departments.
Crew Member
McDonald's
Sydney International Airport Airside |||
Passenger Service Officer
Tailor Workforce ( Dnata )
Sydney International Airport
02.2024 - Current
- Assisted passengers with check-in processes, ensuring timely and efficient service delivery.
- Responded promptly to inquiries, providing accurate information regarding flight schedules and services.
- Assisted passengers with mobility needs, ensuring safe and comfortable transportation.
- Provided exceptional customer service to enhance passenger experience during travel.
- Monitored flight status updates and communicated changes to passengers promptly.
- Coordinated boarding procedures to ensure timely departures and enhance passenger experience.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
Education
B.Sc. - Computer Science and Engineering
International University of Business Agriculture And Technology
Dhaka01.2021
Higher Secondary Certificate - undefined
Cambrian College
Dhaka01.2015
Skills
- Strong attention to detail and the ability to work efficiently under pressure
- Excellent communication skills for effective teamwork
- Commitment to upholding safety standards and regulations
- Customer service-oriented mindset with the ability to handle inquiries and resolve issues effectively
Languages
Bangla
English
Hindi
Timeline
Passenger Service Officer
Tailor Workforce ( Dnata )
02.2024 - Current
B.Sc. - Computer Science and Engineering
International University of Business Agriculture And Technology
Higher Secondary Certificate - undefined
Cambrian College
Customer Service Representative
Fushka House
Customer Service Representative
Novotel Sydney International Airport Hotel
Crew Member
McDonald's