Issabella Harrex
Summary
Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Red Dot Home Mandurah
01.2023 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
Retail Supervisor
Reject Shop
01.2021 - 01.2022
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
Hospitality Worker
Skewerz Kababz
01.2020 - 01.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Education
High School Diploma -
Halls Head College
Mandurah, WA10-2022
Skills
- Strategic Task Distribution
- Store organization
- Inventory control
- Employee Training
- Cash handling and reconciliation
- Product merchandising
- Policy enforcement
- Consistent Commitment to Excellence
- Warehouse organization
- Scheduling and timekeeping
- Creativity and originality
- Customer engagement
Timeline
Retail Supervisor
Red Dot Home Mandurah
01.2023 - Current
Retail Supervisor
Reject Shop
01.2021 - 01.2022
Hospitality Worker
Skewerz Kababz
01.2020 - 01.2021
High School Diploma -
Halls Head College
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