Isse Liban

Motivated professional with hands-on experience supporting ATO services, delivering customer support and managing sensitive information in a secure, compliance-focused environment. Demonstrated ability to communicate effectively, handle high call volumes, and contribute to process efficiency. Skilled in multitasking and resolving issues while consistently meeting performance targets and maintaining confidentiality.

• Asylum Seeker Resource Centre, Program Support Volunteer, Managed job bookings by allocating staff and assigning daily tasks, Created and maintained staff rosters to ensure efficient scheduling, Reconfirmed bookings with customers and cleaners using the organisation’s booking system, Delivered direct customer service, including responding to job requests and arranging quotes, Collected and responded to client feedback; resolved issues promptly, Provided direct support to employees, including journey planning and logistical coordination, Prepared and compiled cleaning packs for distribution to staff
• Twins of Faith Event, Childcare Assistant, Provided childcare for event attendees, including reading, play activities, and light feeding, Assisted in organising event setup and facilitating ticket sales, Supported small businesses operating within the event venue
• Evanescence Art Exhibition, Volunteer Curator, Assisted artists with setting up displays and preparing the event space, Ensured smooth event execution by coordinating guest flow and logistics, Greeted and ushered guests, providing a welcoming experience, Supported event setup and ticket sales processes