ISTEVANA HNKLA
Fairfield
Summary
Retail Assistant Manager with 5 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated retail service expertise, including competitive offerings, pricing, and market positioning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Retail Assistant Manager
Danya Fashion
06.2020 - 10.2024
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Established team priorities, maintained schedules and monitored performance.
Retail Shop Assistant
Liska
02.2017 - 05.2019
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Contributed to a positive team atmosphere through effective communication and support of fellow associates.
- Supported loss prevention efforts by monitoring suspicious activity and reporting concerns to management.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Remained calm and composed in tense situations involving angry or upset customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Certificate I - Business
Wetheril Park TAFE
Wetherill Park, NSW01.2025
English Course Level 3 - English
Liverpool TAFE
Liverpool, NSW03.2021
Skills
- Merchandise Display
- Store operations
- Customer Engagement
- Retail Operations
- Staff Training and Development
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Work Planning and Prioritization
- Problem Resolution
- Negotiation and Conflict Resolution
- Goal Setting
- Shift Scheduling
- Process Improvement
- Positive Attitude
- Time Management
- Attention to Detail
- Reliability
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Team Collaboration
- Self Motivation
- Analytical Thinking
- Professionalism
Languages
Arabic
Native or Bilingual
English
Limited Working
chaldean
Native or Bilingual
Timeline
Retail Assistant Manager
Danya Fashion
06.2020 - 10.2024
Retail Shop Assistant
Liska
02.2017 - 05.2019
Certificate I - Business
Wetheril Park TAFE
English Course Level 3 - English
Liverpool TAFE
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