Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Istiak Syed

Clayton South

Summary

Experienced in delivering exceptional customer service and driving sales through effective client management. Excel at leveraging extensive product knowledge to provide innovative solutions that foster customer loyalty, retention, and revenue growth. Proven track record of exceeding sales targets and enhancing customer satisfaction. Dedicated to delivering superior quality service that sets me apart in the competitive marketplace.

Overview

9
9
years of professional experience

Work History

Internal Account Manager

EFM Logistics
09.2023 - Current
  • Supporting and managing of the day-to-day movement of freight for customers within portfolio
  • Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
  • Reviewing and reporting on daily freight movements
  • Building solid long-term relationships within dedicated account portfolio across a broad range of industries and national transport providers.
  • Delivered exceptional customer service by promptly resolving issues that arose during the course of daily operations.
  • Monitored account performance regularly, analyzing data to identify areas for improvement and making strategic recommendations accordingly.

Sales Advisor

The Career Academy New Zealand
02.2022 - 06.2023
  • Contacting and generating new leads (consumer and B2B) to offer education training products
  • End to End sales administration, from lead contact to enrollment completion
  • Weekly sales target of $20,000 NZD (comprising of cash and payment plan) - Individual average weekly sales target achieved $30,000 NZD
  • Increased sales by offering advice on purchases and promoting additional products.
  • Internal stakeholder meetings with marketing, learning and development and finance teams to discuss sales strategy and generate promotions to increase revenue
  • Creating standardized email and sms templates for common enquiries to reduce administration time and increase daily outbound calls
  • Training new staff members on sales and customer service techniques to ensure consistency with information and sales pitches across team

Hearing Aid Technician & Logistics Support

GN Hearing New Zealand
11.2020 - 02.2022
  • Prepare ear impressions for scanning using multiple 3D scanners
  • 3D sculpting of ear impressions to match custom hearing aid order to ensure viability with product selected
  • Generate production orders for customised hearing aids for multiple overseas manufacturing teams
  • Query custom hearing aid order requests with Audiologists where specifications cannot be met due to ear size, shape or medical conditions and recommend solutions
  • Diagnosing hearing aid faults for full range of hearing aid products and completing necessary repairs
  • Ordering and sending hearing aids and components between GN Hearing offices in New Zealand and Australia
  • Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Undertaking regular stakeholder meetings with sales and management to discuss, review and implement new strategies to grow business

Customer Support Specialist

GN Hearing New Zealand
11.2018 - 11.2020
  • Newly created role to manage the New Zealand Hearing Group - 32 clinics across the North and South Island
  • Develop stronger relationships with the clinics by providing seamless support through ease of ordering products, technical knowledge and timely response to queries and requests
  • Increase sales by recommending standard and custom products by liaising with lab manager and product specialist
  • Preparing hearing aids for repairs and remakes checking correct documentation provided
  • Processed customer service orders promptly to increase customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Manage complaints and escalate to regional sales managers
  • Create bookings for regional sales managers with clinics that require training with specific hearing aid products and software

Service Desk Analyst

Vodafone New Zealand
09.2017 - 10.2018
  • Monitor devices for enterprise and government businesses on the network - Troubleshoot any faults that appear on the network and submit ticket for resolution or escalation
  • Contact appropriate engineer for fault and location along with relevant third parties
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.

Customer Support B2B

Vodafone New Zealand
11.2016 - 09.2017
  • Resolving billing inquiries by raising requests for refunds, applying relevant credit or customer education
  • Technical support level 1 and 2 for fixed line and mobile services across Telstra clear and Vodafone platforms
  • Complaints/dispute resolution face to face, verbal or written with customers where incidents have been escalated by team

Education

High School Diploma -

Mt Roskill Grammar
Auckland, New Zealand
12.2008

Skills

  • Proficient in autonomous execution
  • Client relationship management
  • Office administration support
  • Service excellence
  • Strong attention to detail
  • Sales expertise
  • Customer-focused solution development
  • Salesforce proficiency
  • Proficient in Microsoft Office
  • Analytical problem-solving
  • Skilled in simultaneous task execution
  • Effective time management

Languages

Bengali
Native or Bilingual
English
Native or Bilingual

Additional Information

References provided on request

Timeline

Internal Account Manager

EFM Logistics
09.2023 - Current

Sales Advisor

The Career Academy New Zealand
02.2022 - 06.2023

Hearing Aid Technician & Logistics Support

GN Hearing New Zealand
11.2020 - 02.2022

Customer Support Specialist

GN Hearing New Zealand
11.2018 - 11.2020

Service Desk Analyst

Vodafone New Zealand
09.2017 - 10.2018

Customer Support B2B

Vodafone New Zealand
11.2016 - 09.2017

High School Diploma -

Mt Roskill Grammar

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Istiak Syed