Istiaque Ahmmed
SANDY BAY,TAS
Summary
Dedicated and customer-focused retail professional with experience in delivering exceptional service in fast-paced environments. Adept at engaging with customers, understanding their needs, and providing personalized assistance to enhance the shopping experience. Possesses strong communication skills, a keen eye for detail, and a commitment to maintaining high standards of store presentation and product knowledge. Reliable, proactive, and a team player with a proven ability to handle multiple tasks efficiently while ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Member
DP Catering(Pterol Pump)
04.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Front of House Employee
Glebe Hill Bakery
02.2024 - Current
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Organized menus and ensured they were properly stocked at each table.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Adhered to all health code regulations when handling food items or beverages.
Customer Service
Ostrey Cove Grocery
03.2024 - 08.2024
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Customer Service
Astron Fuels
02.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Assistant
Shwapno Super Stores
04.2022 - 10.2022
- Providing excellent customer service by greeting customers, answering their inquiries, and helping them to find the products they need
- Handling cash and operating the POS system to process sales transactions
- Ensuring the cleanliness and organization of the store by stocking shelves, checking expiration dates, and rotating merchandise
- Assisting in receiving and unpacking deliveries of products, and maintaining inventory levels
- Working collaboratively with other team members to complete tasks efficiently and on time.
Sales Assistant
Agora super Shop
11.2021 - 03.2022
- Night filling and stocking items from the storeroom to the sales floor as per requirement
- Reporting stock inventory and recording the products sold and taken from the stockroom
- Arranging products in an organized way on racks and shelves for proper display
- Distinguishing expired items to be segregated from ongoing products and placed in the front row for selling first
- Cleaning the store area if required and helping to organize bulk products for easy identification.
Education
Bachelor of IT (Cyber Security & Networking) -
University of Tasmania
08.2024
Higher Secondary School Certificate (HSC) -
Dhaka City College
01.2022
Skills
- Strong customer service skills
- Experience in stocking and merchandising
- Proficient in cash handling procedures and operating EFPOS machines
- Excellent communication and interpersonal skills
- High attention to detail
- Proficient in Microsoft Office, Adobe Photoshop, and internet usage
- Proficient in administrative skills
- Furniture assembling skills
Reference
Sharzil kabir Rifat Imdad Tamjid Chowdhury
Crew Member,Astron petrol Customer service,Dp Cattering Team leader, Liv Eat
New Norfolk TAS Houvile TAS kingston TAS
phone:0480793251 Phone: +61 472609977 Phone: 0479096322
Timeline
Team Member
DP Catering(Pterol Pump)
04.2024 - Current
Customer Service
Ostrey Cove Grocery
03.2024 - 08.2024
Front of House Employee
Glebe Hill Bakery
02.2024 - Current
Customer Service
Astron Fuels
02.2024 - 07.2024
Sales Assistant
Shwapno Super Stores
04.2022 - 10.2022
Sales Assistant
Agora super Shop
11.2021 - 03.2022
Higher Secondary School Certificate (HSC) -
Dhaka City College
Bachelor of IT (Cyber Security & Networking) -
University of Tasmania
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