Istiaque Hossain
Baulkham Hills,New South Wales
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
19
19
years of professional experience
Work History
Store Manager
IGA Local Grocer North Epping
2016.10 - Current
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Completed point of sale opening and closing procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced operational risks while organizing data to forecast performance trends.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
IGA Callala Bay
2014.11 - 2016.06
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Store Manager
IGA UNSW
2013.07 - 2014.11
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Duty Manager
IGA North Sydney
2006.06 - 2013.07
- Developed and implemented new procedures and policies to improve operational productivity.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
Customer Service Representative
Dick Smith Electronics
2010.09 - 2010.11
- Exhibited high energy and professionalism when dealing with clients and staff.
Housekeeping Room Attendant
Swiss Grand Hotel
2004.11 - 2006.03
Education
Diploma in Administration. - Diploma in Administration.
Strathfield College
Sydney, NSW03.2011
BBA - Bachelor of Business
Australian Catholic University
Sydney, NSW04.2010
Advance Diploma in Business - Advance Diploma in Business
Academy Of Social Sciences
Sydney, NSW12.2005
Skills
- Team motivation
- Staff Management
- Data Analysis
- Price Structuring
- Team Building and Leadership
- Financial Administration
- Retail Merchandise Quality Standards
- Business Forecasting
- Problem-Solving
- Database Management
Additional Information
· Microsoft office (Word, Excel, PowerPoint and Out look express).
· Xero
· Grocery Manager
. Smart Retail
· Time Target
Timeline
Store Manager
IGA Local Grocer North Epping
2016.10 - Current
Assistant Store Manager
IGA Callala Bay
2014.11 - 2016.06
Assistant Store Manager
IGA UNSW
2013.07 - 2014.11
Customer Service Representative
Dick Smith Electronics
2010.09 - 2010.11
Duty Manager
IGA North Sydney
2006.06 - 2013.07
Housekeeping Room Attendant
Swiss Grand Hotel
2004.11 - 2006.03
Diploma in Administration. - Diploma in Administration.
Strathfield College
BBA - Bachelor of Business
Australian Catholic University
Advance Diploma in Business - Advance Diploma in Business
Academy Of Social Sciences
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