ISU SONG
Brisbane,QLD
Summary
Energetic and customer-focused restaurant server with proven expertise in delivering exceptional guest experiences. Skilled in fast-paced, high-pressure environments, excelling at multitasking, problem-solving, and upselling. Adept at building strong client relationships, ensuring seamless service, and maintaining a positive, organized atmosphere to enhance customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Stadium Staff
Woori Card Volleyball Team
10.2023 - 02.2025
- Managed crowd control for events with over 9,000 attendees, ensuring guest safety and smooth operations
- Resolved guest inquiries and complaints promptly, enhancing the overall event experience
- Collaborated with cross-functional teams to adapt to sudden schedule changes and emergencies
Wedding Assistant
Ardell Wedding Hall
12.2019 - 02.2024
- Adapted to last-minute changes, ensuring the couple’s vision was flawlessly executed
- Supported guests by providing personalized service, maintaining a warm and welcoming atmosphere
- Coordinated with vendors, ensuring seamless setup and transition between ceremony and reception
Convenience Store Clerk
GS25 Convenience Store
03.2022 - 07.2023
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
Barista
Twosome Place
10.2021 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Management Information Systems
Myongji University
Seoul, Korea02-2025
Skills
- Customer service
- Client relations
- Problem solving
- Multitasking
- Adaptability
- Organization
- Computer proficiency
Languages
English
Professional Working
Korean
Native or Bilingual
Certification
- RSA
- Computer Specialist in Spreadsheet & Database - Level 2
- Financial Management - Level 2
Timeline
Stadium Staff
Woori Card Volleyball Team
10.2023 - 02.2025
Convenience Store Clerk
GS25 Convenience Store
03.2022 - 07.2023
Barista
Twosome Place
10.2021 - 04.2023
Wedding Assistant
Ardell Wedding Hall
12.2019 - 02.2024
Management Information Systems
Myongji University
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