Isuru Jayathilaka
Telopea,Australia
Summary
Hardworking Social Work Assistant supportive of client and team needs. Multitasks effectively under demanding loads and prioritizes work to accomplish challenging objectives. Familiar with support needs of mental disorder clients and competent in coordinating records, arranging referrals and protecting personal information.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Services Representative
British Petroleum Company (BP)
02.2022 - Current
- Provide excellent customer service and support to clients at all levels, ensuring their needs and inquiries were addressed promptly and effectively
- Implemented health and safety protocols in daily customer interactions to ensure a safe environment
- Leverage skills to make sound judgements while managing difficult customer interactions, contributing to a more positive service experience
- Excelled in providing quick and effective responses to customer inquiries, demonstrating a Proven Ability in multitasking and problem-solving.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Community Organizer | Placement
Sydney Alliance
06.2023 - 11.2023
- Contributed various projects and initiatives, collaborating with team members to achieve common goals and objectives
- Managed time effectively to meet deadlines and resolve issues in a timely manner, showcasing strong time management and organizational abilities
- Actively engaged with community members to understand their needs and concerns
- Contributed development of reports and presentations based on collected data
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Addressed community concerns and conflicts in a diplomatic and constructive manner
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Coordinated and implemented numerous meetings, forums and community events.
Caseworker | Placement
William Booth House - The Salvation Army
02.2023 - 05.2023
- Conducted comprehensive assessments of clients with substance use issues to determine their needs and goals
- Provided individual and group counselling sessions to clients dealing with substance abuse
- Offered emotional support and encouragement to facilitate recovery
- Responded promptly to crisis and emergencies involving clients in distress
- Developed and implemented educational programs on substance abuse prevention
- Managed a high-volume workload within a deadline-driven environment, demonstrating aconsistent ability to meet deadlines while serving.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Monitored case progress for timely completion and compliance with applicable regulations.
Administration Assistance
Merchants Associate Accountancy
01.2019 - 08.2020
- Maintained accurate and up-to-date employee records, including personal information, attendance records, performance evaluations, and training records
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Implemented Health and Safety Training protocols for new team members to ensure employee safety
- Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
- Facilitated communication between employees and management to address concerns and foster a positive work environment
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Stayed informed about relevant employment laws and regulations to ensure the organization remained compliant with legal requirements
- Managed employee inquiries and complaints efficiently using Computer Literacy skills to navigate company databases.
Education
Master of Social Work - Social Work
Western Sydney University
Sydney, NSW01.2024
BBA - Business Administration And Management
University of Peradeniya
Peradeniya, Sri Lanka01.2018
High School Diploma -
Peradeniya Central College
Peradeniya, Sri Lanka08.2012
Skills
- Strong written and verbal communication skills in managing high volume of workload
- Work in limited supervision, demonstrating self-reliance and problem-solving abilities
- Ability to handle multiple responsibilities efficiently in a fast-paced environment
- Interest and ability to pursue professional development opportunities
- Time management and organizational skills
- Proficiency in Microsoft Office applications
- Substance Abuse Counselling
- Ability to work independently and as part of a team
- Commitment to organizational values and policies
- Professional boundaries
- Mental Health Assessment
Certification
- International Driving License
- National Police Check
- Working with Children Check
Professional Associations And Trainings
- Australian Association of Social Workers (AASW), 663034
- The Association of Accounting Technicians of Sri Lanka (AAT)
- Mental Health First Aider, Mental Health First Aid Australia, 05/2023
Volunteer Experience
- Student Volunteer, Unleashing Minds to Create a Sustainable Future, International Conference on Social Science conducted by the University of Peradeniya, Sri Lanka, 2016
- Attendee, National Hands-on-Heart Conference, Sri Lanka
References
- Cat Coghlan, Co-Lead Organizer, Sydney Alliance, ccoghlan@sydneyalliance.org.au, 0414824503
- Claire Clifton, Regional Manager, AOD Services Sydney & Illawarra-Shoalhaven, The Salvation Army Australia, claire.clifton@salvationarmy.org.au, 0429772309
Languages
English
Full Professional
Sinhala
Native or Bilingual
Timeline
Assistant Community Organizer | Placement
Sydney Alliance
06.2023 - 11.2023
Caseworker | Placement
William Booth House - The Salvation Army
02.2023 - 05.2023
Customer Services Representative
British Petroleum Company (BP)
02.2022 - Current
Administration Assistance
Merchants Associate Accountancy
01.2019 - 08.2020
Master of Social Work - Social Work
Western Sydney University
BBA - Business Administration And Management
University of Peradeniya
High School Diploma -
Peradeniya Central College
- International Driving License
- National Police Check
- Working with Children Check
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