Isuru Thammitage

• Ensuring operational efficiency within all the leisure centres.

• Effectively manage all customer emails, calls, and inquiries.

• Providing direction and feedback to team members by solving the customers concerns

effectively and efficiently.

• Assisting in recruitment processes and providing ongoing direction and feedback

• After acquiring contracts, follow up customer satisfaction, ensure performance of the

staff, and modify and enhance services provided by Ominta through value-added

services.

• Managing, motivating, and developing staff to enhance customer satisfaction.

• Coordinates, manages, and evaluates customer service, while cultivating strong

customer relationships.

• Collaborating with other teams, service agents, and customers to address customer

expectations.

• Implementing additional cleaning services to uphold customer satisfaction post-

contract acquisition.

• Performing weekly facility inspections to uphold the high standards set by Ominta

• Flexibility to work in various leisure centres, including interstate sites.

• Employees Recruitments (Publishing advertisement, short listing, scheduling and

conducting interviews, appointment letters, Budget preparing,)

• Conduct Orientation program for the new comers

• Creating records for newly hired employees and ensuring that all information is

accurately documented.

• Monitoring Attendance (Finger scan system) and maintain the company leave

register through HRIS system.

• Receiving and responding to inquiries regarding employment benefits and terms.

• Handling employment and promotion applications and informing applicants of their

status.

• Updating and Maintain ELC Movement on HRIS System.