Ita Miltayani
Unit 1 /123 Shackell Street,Echuca
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 3-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
10
10
years of professional experience
Work History
Director of Sales and Marketing
Villa Udjung9B
05.2019 - 08.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Sourced advertising opportunities to place adverts in press and social media.
- Evaluated market data to develop and create business strategies and marketing plans.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Facilitated business by implementing practical networking techniques.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Managed sales promotions and marketing strategies on major social media sites.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Suggested innovative ideas to increase sales and improve customer experience.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed production of leaflets, posters and newsletters.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Organized promotional events and interacted with community to increase sales volume.
- Improved marketing to attract new customers and promote business.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved safety procedures to create safe working conditions for workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Sales and Marketing Specialist
Bayside Logde
11.2018 - 02.2020
- Quoted prices, credit terms and other bid specifications.
- Generated advertising brochure for vendor use.
- Recorded accurate and efficient records in customer database.
- Provided support to marketing initiatives by producing creative content and copywriting.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
- Implemented advertising campaigns and prepared promotional materials.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Created and maintained customer databases to facilitate customer segmentation.
- Met existing customers to review current services and expand sales opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Supported sales staff by providing market trends, account analyses and new product information.
- Contributed to event marketing, sales and brand promotion.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Informed customers of promotions to increase sales productivity and volume.
- Consulted with businesses to supply accurate product and service information.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Built relationships with customers and community to promote long term business growth.
- Researched competitor marketing trends and prices using data analysis.
Costumer Service
Asia@HOME Decoration
04.2017 - 09.2018
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promoted available products and services to customers during service, account management, and order calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Recommended complementary purchases to customers, increasing revenue.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Public Relations Specialist
SKY GARDEN NIGHT CLUB
02.2015 - 02.2017
- Supplied marketing expertise to all company departments.
- Achieved company objectives by leveraging internal resources and collaborating with colleagues.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Coordinated and managed sponsorships and sponsorship activation.
- Supervised and monitored media purchasing from media outlets.
- Collaborated with production team to coordinate advertisements and promotions.
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
- Forged strong media relationships to further public relations goals.
- Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing [Type] process.
- Developed innovative marketing and PR strategies.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Collaborated with production team to coordinate advertisements and promotions.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Managed internal, external and crisis communications.
- Built professional relationships with distributors, customers and media staff by attending trade shows.
Costumer Service
Buzz Cafe & Restaurant
03.2012 - 02.2015
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promoted available products and services to customers during service, account management, and order calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promptly responded to inquiries and requests from prospective customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Vacational High School
Surabaya-Indonesia06.2001
Skills
- Budgeting and Expenditures
- Customer Consultations
- Media Negotiations
- Price Schedules
- Customer Seating
- Client Base Retention
- Marketing Program Performance
- Cash Control
- Media Relations
- Discount Rate Requirements
- Upselling Products and Services
- Store Displays
- Global Sales and Marketing
- Serve Customers
- Delivery Schedules
- Strategic Planning
Timeline
Director of Sales and Marketing
Villa Udjung9B
05.2019 - 08.2022
Sales and Marketing Specialist
Bayside Logde
11.2018 - 02.2020
Costumer Service
Asia@HOME Decoration
04.2017 - 09.2018
Public Relations Specialist
SKY GARDEN NIGHT CLUB
02.2015 - 02.2017
Costumer Service
Buzz Cafe & Restaurant
03.2012 - 02.2015
High School Diploma -
Vacational High School
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