Itaf Sakjha
Bankstown,NSW
Summary
Proven expertise in technical consulting and project management, with a track record of enhancing system operations and customer satisfaction. Excel in providing technical guidance and fostering stakeholder engagement through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Dynamics 365 Technical Consultant - CE
Capgemini
2023.11 - Current
- Provide technical support and troubleshooting for Dynamics 365 applications, including investigating and resolving issues, addressing user concerns, and ensuring smooth system operations.
- Analyze and diagnose system problems, bugs, and errors reported by users, and propose effective resolutions or workarounds within the framework of the existing system.
- Collaborate with business analysts and stakeholders to understand functional requirements and translate them into technical specifications for system enhancements or customization.
- Conduct unit testing, system testing, and integration testing to ensure the quality and stability of developed solutions.
- Prepare technical documentation, including functional specifications, technical design documents, and user guides, to facilitate knowledge transfer and support best practices.
- ·Provide training and support to end-users, guiding them on system functionalities, best practices, and troubleshooting techniques.
- Continuously update your knowledge of Dynamics 365, including new features, updates, and industry best practices, to provide informed guidance and recommendations.
Project Manager
Toters
2023.03 - 2023.10
- - Developing project scopes and objectives, involving all
relevant stakeholders and ensuring technical feasibility - Ensure resource availability and allocation
- Develop a detailed project plan to track progress
- Analyzing and managing project risk
- Establish a deadline and monitor the progress of the project.
- Identify and resolve issues that arise.
- Ensure Satisfaction with Stakeholders.
Application Support Engineer
Toters
2022.09 - 2023.02
- Establishing the root causes of application errors, and
escalating serious concerns to the senior engineer. - Respond to general questions and trouble tickets in a timely
manner - Document actionable bugs for engineering solutions
- providing technical support to teams within the organization, and
to external clients when required - Test the functionality of different layers of the application and
write test cases using Gherkin - Writing optimized SQL queries for investigation and data
analysis
Junior Web Developer
Codi_Tech
2022.02 - 2022.08
- Ability to translate Wireframes Designs into functional
web apps using HTML5, React , Node.js, and Mongo
DB. - Strong knowledge in MERN stack and vast experience in building web applications especially Reactjs for client side and Nodejs-Expressjs for server side.
- Expertise in using React.js and Redux to build user interface with a strong knowledge of state store, reducer and container.
- Extensive experience in developing restful web services.
- Experience in AGILE methodology with daily scrum meetings, sprint review meeting and scrum release planning.
- Trouble shooting, debugging and strong analytical problem solving skills.
Technical Account Manager
Gaming Dot Me
2017.03 - 2021.06
- Managed, recruited, mentored and develop customer
service agents and nurture an environment where they can
excel through encouragement and empowerment. - Improve customer service experience, create engaged customers and facilitate organic growth.
- Analyzed statistics and other data to determine the level of customer service
- Increased the ROI of client accounts by 43%, resulting in incremental up sell opportunities worth.
- Collaborated with designers, marketers, and executives to increase brand awareness and client return.
Education
Bachelor of Business Admin. - Management Information Systems
Beirut Arab University
Beirut, Lebanon 01.2017
Skills
- Technical consulting
- Technical Guidance
- Project Management
- Software Development
- Quality Assurance Testing
- Application support
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Dynamics 365 Technical Consultant - CE
Capgemini
2023.11 - Current
Project Manager
Toters
2023.03 - 2023.10
Application Support Engineer
Toters
2022.09 - 2023.02
Junior Web Developer
Codi_Tech
2022.02 - 2022.08
Technical Account Manager
Gaming Dot Me
2017.03 - 2021.06
Bachelor of Business Admin. - Management Information Systems
Beirut Arab University
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