Italo Schirripa
Officer
Summary
Dynamic Business Development Manager with a proven track record at Elgas Ltd, excelling in relationship building and account management. Expert in Salesforce management, driving revenue growth through strategic negotiations and pipeline development. Achieved significant client retention and satisfaction, showcasing exceptional customer service and a commitment to exceeding sales goals.
Overview
21
21
years of professional experience
Work History
Business Development Manager
Elgas Ltd
01.2025 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Kept meticulous client notes and updated account information in company Salesforce databases.
- Drove revenue growth by identifying and securing new business opportunities in untapped markets.
- Secured high-value accounts through persistent and strategic outreach efforts.
- Using Salesforce to better track sales opportunities and customer interactions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in LPG product knowledge and safety training for customers.
- Achieved established KPI for Elgas and individual performance through teamwork and focus on customers.
Account Manager
Elgas Ltd
07.2014 - 01.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favourable agreements for both parties.
- Attended monthly sales meetings and quarterly sales trainings.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in Salesforce.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes to Gas standards and provide customers with LPG training.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Territory Manager
Elgas Ltd
08.2011 - 07.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Achieved set Territory KPI for company and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
- Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction.
- Utilised CRM system to track client interactions and sales progress, enabling more timely and relevant follow-up actions.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
Branch Manager
Supagas
04.2007 - 08.2010
- Responsible for a Team of Delivery Drivers, Admin Staff, Retail Staff and Yard Hand. Total of 9 employees.
- Strengthened and promoted a safety first culture for the Branch. Encouraged all employees to constantly be involved and make safety a priority.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
LPG Heater Manager
Supagas
11.2005 - 04.2007
- Managed and motivated employees to be productive and engaged in work.
- Manage the LPG Heater sales and hire department.
- Oversee stock and inventory requirements.
- Ensure building, repairing and testing of LPG Heating units is done under strict quality control.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Work closely with marketing to develop strategies and attract new customers and promote business.
- Provide LPG training for all customers using LPG Gas Heater.
- Ensure all LPG devices leaving the depot have been tagged and tested.
- Launched quality assurance practices for each phase of Heater rental cycle.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Logistics Team Member
Supagas
09.2004 - 11.2005
- Handled high-volume paperwork and collaborated with team members in accuracy on dockets and avoid invoice problems.
- Coordinated with customers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Strategised best methods and tactics for safe efficient storage and handling of materials.
- Monitored performance of logistics & delivery operations to identify areas for improvement.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Implemented safety protocols within the Branch Yard, significantly reducing workplace accidents and injuries.
- Trained new team members on best safe practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Coordinated driver dispatch to accomplish daily delivery schedule requirements.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Track orders and notify customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Managed inventory control for optimal stock levels, reducing 'Out Of Gas' order fulfillment rates.
Education
International Trade
Holmesglen Institute of TAFE
Melbourne, VIC01-1994
Purchasing
Footscray Institute of Tafe
Footscray01-1991
Skills
- Business development and planning
- Customer service
- Negotiations
- Relationship building and management
- Account management
- Salesforce management
- Territory management
- Competitor monitoring
- Proficient in [Microsoft Office]
- Pipeline development
- Cold calling
- Goal setting and achievement
Accomplishments
- Won "[Best Sales Representative 2023]" for [Achieving and exceeding KPI's].
Languages
English
Native or Bilingual
Italian
Professional Working
Interests
- Music
- Running
- Gym Workouts
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Experimenting with different creative mediums, like Audio Recording and Video recoding, to expand skills and techniques
- DIY and Home Improvement
Timeline
Business Development Manager
Elgas Ltd
01.2025 - Current
Account Manager
Elgas Ltd
07.2014 - 01.2025
Territory Manager
Elgas Ltd
08.2011 - 07.2014
Branch Manager
Supagas
04.2007 - 08.2010
LPG Heater Manager
Supagas
11.2005 - 04.2007
Logistics Team Member
Supagas
09.2004 - 11.2005
International Trade
Holmesglen Institute of TAFE
Purchasing
Footscray Institute of Tafe
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