Itashea Kirisome
Brisbane
Summary
Dynamic professional committed to safety and exemplary guest service in fast-paced environments. Proven ability to implement safety protocols and enhance customer satisfaction while fostering teamwork and collaboration.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Warehouse Worker
MooGoo Skincare
Gold Coast
10.2025 - Current
- Implemented safety protocols, reducing workplace incidents and enhancing team compliance.
- Streamlined order fulfillment processes, improving delivery times and customer satisfaction.
- Oversaw daily workflows, ensuring adherence to quality standards and deadlines.
- Developed process improvements that increased overall warehouse efficiency and productivity.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Warehousing/Customer Service
Ringers Western
Helensvale
03.2022 - 12.2025
- Responded to customer queries via email, ensuring timely resolution and customer satisfaction.
- Updated and corrected shipping addresses in Starshipit, enhancing order accuracy and delivery efficiency.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Marked and labeled containers with accurate shipping information to prevent delays.
- People-vox system to bring orders into pick and packing
- Knowledge of Shopify (making payments, changing orders and queries)
- Having an understanding of return policy
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Achieved key performance indicators for team tasks.
- Trained new employees on picking and packing procedures, improving team readiness and operational effectiveness.
- Country clothing brand since 2012
Attraction Attendant
Seaworld
Gold coast
08.2019 - 12.2021
- Engaged guests with enthusiasm and helpfulness, creating positive and memorable experiences.
- Provided exceptional customer service through prompt issue resolution and meticulous attention to detail.
- Operated attraction equipment precisely to concur with operational procedures.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Supported safe loading and unloading of patrons, ensuring compliance with safety regulations.
- Seaworld has been one of the biggest sea life attraction theme parks since 1971
Retail Sales Associate
Kmart
Southport
10.2016 - 07.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Engaged customers in friendly conversations to assess their needs and provide tailored assistance.
- Resolved customer conflicts by applying problem-solving and interpersonal skills to maintain a positive shopping experience.
- Restocked shelves and updated signage to ensure merchandise visibility and promote special items effectively.
- Kmart operated as a large retail company with numerous locations.
Pick packing (night shift)
KC Bakery
Molendinar
07.2018 - 01.2019
- Selected products and items from shelves and pallets accurately to fulfill customer orders, supporting high service standards.
- Picked products from designated locations with precision using various tools, ensuring timely transfer for further processing.
- Fulfilled orders efficiently, meeting daily targets and contributing to overall operational goals.
Education
Diploma - Travel of Tourism
Torrens University Australia
Brisbane, QLD02-2027
Diploma of business - scholarship
Prestige Service Training
12-2019
Certificate II - health support services
Strategix
Skills
- Warehouse operation
- Customer service
- Retail sales
- Problem resolution
- Decision-making
- Teamwork
- Creative problem solving
- Team management
- CPR and First AID Certificate
- RSA Certificate
- Accountability
- Patience
Certification
Diploma of Business
Languages
- Samoan
- Japanese
- English, Native or Bilingual
- Samoan, Professional Working
- Japanese, Limited Working
Timeline
Warehouse Worker
MooGoo Skincare
10.2025 - Current
Warehousing/Customer Service
Ringers Western
03.2022 - 12.2025
Attraction Attendant
Seaworld
08.2019 - 12.2021
Pick packing (night shift)
KC Bakery
07.2018 - 01.2019
Retail Sales Associate
Kmart
10.2016 - 07.2020
Diploma - Travel of Tourism
Torrens University Australia
Diploma of business - scholarship
Prestige Service Training
Certificate II - health support services
Strategix