Work Preference
Summary
Overview
Work History
Skills
Certification
Timeline
References
SoftwareEngineer
Open To Work

Sky Aggett Reddell

Redbank Plains,Australia

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Software Technician & Sales RepresentativeLodgement & Debt SpecialistNBN Assurance AgentSatellite Internet Sales AgentT2 Technical Support Specialist

Work Type

Part TimeFull Time

Location Preference

RemoteOn-SiteHybrid
Location: Redbank Plains, Australia, AUBrisbane, QLD
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

Detail-oriented Technology Support Specialist with expertise in troubleshooting software installations and network configurations. Strong communication and problem-solving skills enhance customer service and multitasking capabilities. Recent graduate thriving in fast-paced environments and quickly mastering new concepts.

Overview

15
15
years of professional experience

Work History

Software Technician & Sales Representative

Peter's Electronics
Indooroopilly, Australia
01.2024 - Current
  • Diagnosed software issues, troubleshot, repaired, and recovered data on customer devices to restore functionality
  • Managed hardware repairs and offered expert recommendations to guide customer purchasing decisions
  • Provided technical support and tailored product solutions in high-volume retail environment to enhance customer satisfaction

Lodgement & Debt Specialist

Australian Taxation Office
Springfield, Australia
01.2024 - Current
  • Managed high-volume case logging, tracking, and resolution to ensure compliance in secure government setting
  • Conducted data analysis and managed secure information to support decision-making
  • Provided professional customer service and resolved problems to enhance client satisfaction

NBN Assurance Agent

Telstra
Brisbane, Australia
01.2022 - Current
  • Resolved connectivity issues using remote access tools and diagnostic software
  • Provided remote technical support and troubleshooting for NBN broadband services
  • Handled inbound customer enquiries, ensuring full case ownership and resolution

Satellite Internet Sales Agent

SkyMesh
Brisbane, Australia
01.2021 - Current
  • Provided technical troubleshooting and setup guidance, enhancing satellite internet customer experience
  • Performed remote diagnostics and configured equipment, ensuring seamless connectivity for users
  • Provided assistance to customers regarding product inquiries and service options.
  • Processed orders and managed customer accounts effectively.
  • Provided support to sales team in achieving monthly targets.

T2 Technical Support Specialist

Concentrix
Brisbane, Australia
01.2019 - Current
  • Delivered Level 2 technical support via phone, screen-share, remote access, and escalation
  • Managed end-to-end case management and resolution processes, mentoring team members for enhanced performance
  • Supported floor operations and conducted team training as Office Champion, ensuring effective service delivery

Home & Business Technical Support Technician

IT Services 4 U
Brisbane, Australia
01.2018 - Current
  • Delivered technical support for residential and business clients across Windows and MacOS, resolving issues to ensure seamless operations
  • Executed on-site and remote hardware repairs, software servicing, and data recovery to restore functionality and enhance user experience
  • Diagnosed hardware and software issues for various IT systems and applications.
  • Installed and configured operating systems on user devices and servers.
  • Assisted clients with technical issues through phone and email communication.

T1 Technical Support Specialist

QST Systems
Yagoona, Australia
01.2011 - Current
  • Provided first-line technical support, troubleshooting issues to resolve customer concerns efficiently
  • Provided technical assistance to customers via phone and email.
  • Diagnosed software and hardware issues for client systems.
  • Coordinated customer service interactions and logged cases to ensure accurate tracking and timely follow-up
  • Documented support interactions in the ticketing system.

Skills

  • IT Support
  • User support
  • Service Desk
  • Level 2 support
  • Remote Access
  • NBN & Satellite Support
  • Hardware troubleshooting
  • Diagnostics
  • Repairs
  • Cyber Security Essentials
  • Data recovery
  • Windows
  • MacOS
  • IOS
  • Case Ownership
  • Escalation
  • Customer Service Excellence
  • Mentoring
  • Office Champion
  • Office Champion

Certification

  • Cyber Security Essentials, 01/01/21
  • Digital Data Essentials, 01/01/21
  • Data Security Essentials, 01/01/21
  • Digital Literacy Essentials, 01/01/21
  • Data Analysis Essentials, 01/01/21
  • Certificate II in Electrotechnology, 01/01/19
  • MacOS & iOS Technical Training, 01/01/18
  • First Aid + CPR, 01/01/19
  • Full Car & Motorcycle Licence
  • Forklift
  • Confined Spaces
  • Work at Heights

Timeline

Software Technician & Sales Representative

Peter's Electronics
01.2024 - Current

Lodgement & Debt Specialist

Australian Taxation Office
01.2024 - Current

NBN Assurance Agent

Telstra
01.2022 - Current

Satellite Internet Sales Agent

SkyMesh
01.2021 - Current

T2 Technical Support Specialist

Concentrix
01.2019 - Current

Home & Business Technical Support Technician

IT Services 4 U
01.2018 - Current

T1 Technical Support Specialist

QST Systems
01.2011 - Current

References

Available upon request (Professional referees: Ashley Imhoff, Claudine Constantino, Brittany Gambardella, David Nield, Mike Garth, Peter Hayden)

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Sky Aggett Reddell