Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ITI

Melbourne,Australia

Summary

Strategic and results-driven business operations leader with 15+ years of experience in driving go-to-market execution, sales operations, and organizational transformation within global technology environments. Ability to align cross-functional teams with top-level company priorities, manage complex change initiatives, and accelerate field adoption of strategic programs. Proficient in analytics, sales enablement, and change management, with a strong emphasis on scaling sustainable processes and enhancing operational effectiveness.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Business Program Manager

Microsoft
06.2022 - 03.2025
  • Developed and executed GTM strategies and marketing plan supporting multi-regional enterprise sales teams; improved alignment with global corporate goals and increased operational efficiency by 25%.
  • Created and led comprehensive change management plans for new programs and process rollouts, resulting in 90%+ adoption across field sales within 6 months.
  • Partnered with Sales, Marketing, and Product to design training and enablement programs, reducing ramp time for new initiatives by 40%.
  • Designed performance metrics and Power BI dashboards to track initiative adoption and impact; delivered actionable insights to leadership.
  • Worldwide Go-To Market & Marketing Offering lead

Customer Success Account Manager

Microsoft
07.2020 - 06.2022
  • Managed Enterprise Customers accounts and support offerings
  • Facilitated customer enablement and adoption of Microsoft products and services
  • Identified technology gaps and recommended solutions to customer teams
  • Helped organizations achieve digital enablement goals through program management and delivery
  • Account renewals and upsells

Technical Account Manager

Microsoft
10.2015 - 07.2020
  • Managed SMC customer accounts for support offerings, ensuring timely and effective resolution of critical situations and incidents
  • Enabled Microsoft Products adoption and usage through technical account management and support
  • Provided technical enablement to customers, helping them maximize the value of Microsoft products

Service Delivery Coordinator

Lexmark International (Asia Pacific)
07.2010 - 10.2015
  • Accountable for Service & Project Delivery of Lexmark Print Solutions to Coles
  • Contract Negotiation and Management. Implement revenue target growth and roadmap plan
  • Monitor and report on project Milestones for implementation and lifecycle projects
  • Manage account quality issues such as: Coordination and resolution of Vendor Software/Hardware issues, Compliance with customer and business requirements, Management of internal and external resources, Change Management

Education

Advanced Diploma - Business Information Systems

Catholic University

Skills

  • Go-to-Market Strategy and Execution
  • Change Management & Adoption
  • Sales Operations & Enablement
  • Cross-Functional Alignment
  • Pipeline Management
  • Enterprise SaaS Strategy
  • Process Design & Optimization
  • Analytics & Business Insights
  • Global Stakeholder Engagement
  • Account Management

Certification

  • Insight Selling
  • Product Strategy (Kellogg Exec Education)
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Dynamics 365 Certified: Fundamentals
  • Prosci Change Management

Timeline

Business Program Manager

Microsoft
06.2022 - 03.2025

Customer Success Account Manager

Microsoft
07.2020 - 06.2022

Technical Account Manager

Microsoft
10.2015 - 07.2020

Service Delivery Coordinator

Lexmark International (Asia Pacific)
07.2010 - 10.2015

Advanced Diploma - Business Information Systems

Catholic University

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