Itrat Haidari
Adelaide,SA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Telstra
Adelaide, SA
01.2021 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Experienced in communicating effectively in a multicultural setting through my work
- Collaborated with other facilitators to develop innovative ways for teams to overcome difficult obstacles within their challenges.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Manager
MKH Tiling
Mawson Lakes, SA
02.2019 - 01.2021
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Proficient IT and daily use of Software such as Microsoft Office, and processing specific systems.
Education
High School Diploma -
Paralowie R-12 School
09-2022
Bachelor of Science - Medical Science
Flinders University
Skills
- Consultative Sales
- Paperwork Processing
- Complaint resolution
- Inbound and Outbound Calling
- Data Collection
- Scheduling
- Call Management
- Data Entry
- Customer Service
- Customer consulting
- Document Control
- Retail sales customer service
- Client Relations
- Receiving support
- Senior leadership support
- Administrative Support
- Prioritization
- Problem-solving abilities
- Complaint Handling
- Credit card payment processing
- Typing proficiency
Timeline
Customer Service Representative
Telstra
01.2021 - 01.2024
Customer Service Manager
MKH Tiling
02.2019 - 01.2021
High School Diploma -
Paralowie R-12 School
Bachelor of Science - Medical Science
Flinders University
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