Iuliia Liapina

Sale of Accounting and Lawyer software over the phone.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Seeking new potential customers and self-creating a customer base.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Prepared sales presentations for clients showing success and credibility of products.
• Communicated product quality and market comparisons by creating sales presentations.

Sale of Accounting and Lawyer software over the phone.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Seeking new potential customers and self-creating a customer base.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Prepared sales presentations for clients showing success and credibility of products.
• Communicated product quality and market comparisons by creating sales presentations.

Sale of Accounting and Lawyer software over the phone.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Prepared sales presentations for clients showing success and credibility of products.
• Communicated product quality and market comparisons by creating sales presentations.

• Scheduled, coordinated and confirmed appointments and meetings.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Tracked important information in spreadsheets and ran reports or generated graphs using data.