Iva KANTHAVELU
Oakleigh,Australia
Summary
Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management.
Experienced with identifying market opportunities and driving business growth. Utilizes strategic thinking and effective negotiation skills to establish beneficial partnerships. Track record of leading successful business development initiatives and fostering collaborative team environments.
Overview
17
17
years of professional experience
Work History
Business Development Manager
AusPurefoods
09.2024 - Current
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company's products/services addressing or predicting clients' objectives
- Keep records of sales, revenue, invoices etc
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeople
- Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members
- Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service
- Identified new opportunities for revenue growth and expansion by analyzing industry trends and competitor activity
- Collaborated with internal teams to optimize product offerings based on client feedback and market demands, ultimately increasing overall sales performance
- Increased lead generation by implementing targeted marketing strategies and conducting thorough market research
- Leveraged social media platforms to connect with potential clients, enhancing brand recognition within target industries and markets globally
- Developed strategic partnerships with organizations to create mutually beneficial business relationships and enhance company visibility
- Delivered engaging presentations at conferences, promoting the company's products or services to a wider audience and generating leads
- Analyzed key performance metrics regularly, using data-driven insights to make informed decisions about future business development efforts
- Championed a positive work culture that encouraged collaboration, innovation, and continuous improvement within the business development department
- Generated new business with marketing initiatives and strategic plans
Restaurant Owner
Khesyaan Kitchen
01.2021 - 09.2024
- Running own Malaysian cuisine restaurant
- Managing roaster for staffs
- Budgeting and forecasting for restaurant sale
- Create advertising in social media and posters
- Handling customer service issues and solving problems
- Create a marketing plan quarterly for sales target
Assistant Distribution
Vocus Communication
05.2017 - 12.2020
- Process orders within required timeframes
- Preparation of delivery documentation
- Providing support to the Distribution Manager in regard to import and export of shipments
- Processing customer returns
- Testing hardware
- Product assembly
- Handling enquiries (directly relating to hardware and shipments)
- Maintaining current product knowledge
- Data analysis and account reconciliation
RMA officer
Digicor Pty Ltd
08.2016 - 05.2017
- Coordinate the Warranty and RMA process as per company guidelines, policies and procedures
- Communicate with customers and internal team members to provide efficient, high quality after sales support
- Via phone and email
- Liaise with vendors and suppliers to establish strong relationships to gain superior support
- Ensure RMA stock is available and accounted for
- Training and development
- Staff management
- Relationship development
- Prospect targeting
- Key decision making
- Performance goals
- Sales leadership
- Quality control
- Project management
- Sales and marketing
- Business intelligence and analysis
- Sales tracking
- Pipeline management
- Sales expertise
- Market research
- Cost management
- Event planning
- New business development
- Performance evaluations
- Cold calling
- Prospecting
- Business planning
- Market understanding
- Forecasting
- Market trend analysis
- Marketing
- Competitor monitoring
- Business development
- Marketing expertise
- Business administration
- Promotional planning
- Market tracking
- Product demonstrations
- Update company systems in line with procedures
- Liaise with warehouse and where necessary couriers to ensure efficient delivery of customer returns
Trading Consultant
Bartercard Mornington Peninsula
09.2013 - 08.2016
- Collating relevant information and data
- Liaising closely with sales staff and inter-dealer brokers
- Determining market sentiment via research, valuation and data analysis
- Monitoring Australia and international market performance
- Making prices in specific products
- Providing key parties with daily trading information
- Interpreting financial/market reports
- Informing sales staff about market movements/prices
- Executing trades
- Gaining information from sales staff about client issues
Store Manager (Sales and Marketing)
Optusconnet
09.2012 - 08.2013
- Consistently meet and exceeded sales targets
- Manage and coach the team to achieve monthly targets
- Induct and train staff
- Office administration duties
- Excellent communication skills
- Marketing: creating posters, advertise in paper, magazine, radio and create a new deal offer on products
Customer Interaction Service for OPTUS
OCIS
06.2010 - 09.2012
- Inbound calls in sales
- Customer Service Specialist
Administration Assistant
Accounting Firm (Jeff and Foden Associates)
03.2009 - 10.2009
- Administration duties
Appointment Fixer/Team Leader
Gigaforce (Optus)
10.2008 - 02.2009
- Inbound calls in sales
- Customer Service Specialist
Corporate Consultant
Fuszion
04.2008 - 08.2008
- Making calls and booking appointments
Education
CertificateVI - Training and Assessment
Selmar Institute
10.2010
Diploma - Financial Services1 (ASIC PS146)
Selmar Instituted
Melbourne, VIC01.2008
Bachelor - Multimedia Business
Swinburne University of Technology
06.2006
MYOB -
NMIT
06.2005
Diploma - Multimedia Application
Cosmopoint Institute
Malaysia06.2004
Skills
- Customer service
- Time management
- Communication skills
- Budgeting
- Industry expertise
- Team collaboration
- Team leadership
- Verbal communication
- Written communication
- Proposal development
- Client relationship building
- Decision-making
- Relationship building
- Negotiations
- Training
- Mentoring
- Goals
- Performance
- Team building
- Strategic business planning
- Business development
- Sales presentations
- Social media
- Strategic partnerships
- Presentations
- Performance metrics
- Data-driven insights
- Positive work culture
- Marketing initiatives
- Staff management
- Relationship development
- Prospect targeting
- Key decision making
- Performance goals
- Sales leadership
- Quality control
- Project management
- Sales and marketing
- Business intelligence
- Sales tracking
- Pipeline management
- Sales expertise
- Market research
- Cost management
- Event planning
- New business development
- Performance evaluations
- Cold calling
- Prospecting
- Business planning
- Market understanding
- Forecasting
- Market trend analysis
- Marketing
- Competitor monitoring
- Marketing expertise
- Business administration
- Promotional planning
- Market tracking
- Product demonstrations
Languages
Malay
Full Professional
Tamil
Full Professional
English
Full Professional
Indonesian
Limited Working
Timeline
Business Development Manager
AusPurefoods
09.2024 - Current
Restaurant Owner
Khesyaan Kitchen
01.2021 - 09.2024
Assistant Distribution
Vocus Communication
05.2017 - 12.2020
RMA officer
Digicor Pty Ltd
08.2016 - 05.2017
Trading Consultant
Bartercard Mornington Peninsula
09.2013 - 08.2016
Store Manager (Sales and Marketing)
Optusconnet
09.2012 - 08.2013
Customer Interaction Service for OPTUS
OCIS
06.2010 - 09.2012
Administration Assistant
Accounting Firm (Jeff and Foden Associates)
03.2009 - 10.2009
Appointment Fixer/Team Leader
Gigaforce (Optus)
10.2008 - 02.2009
Corporate Consultant
Fuszion
04.2008 - 08.2008
CertificateVI - Training and Assessment
Selmar Institute
Diploma - Financial Services1 (ASIC PS146)
Selmar Instituted
Bachelor - Multimedia Business
Swinburne University of Technology
MYOB -
NMIT
Diploma - Multimedia Application
Cosmopoint Institute
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