Iva Tams
Dee Why
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly, with years of experience carrying out clerical and customer service tasks. Detailed and precise when entering any data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
34
34
years of professional experience
Work History
Call Centre Manager
Bright Life Australia
10.2020 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
Call Centre Supervisor
Sydney Taxis/Manly Warringah Taxis
07.2002 - 09.2020
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
Accounts and Administration Support
Sure Welding Australia Pty Ltd
01.1998 - 06.2002
- Streamlined office processes by implementing efficient filing systems and document management practices.
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members.
- Supported financial operations by assisting with budgeting, invoicing, and expense tracking tasks.
- Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Maintained personnel records and updated internal databases to support document management.
Customer Service
St George Bank
02.1991 - 09.1998
- Generated reports for customer service issues and repair records.
- Greeted customers at counter and provided excellent customer service.
- Delivered excellent internal and external customer service.
- Managed customer service inquiries and complaints for customer satisfaction.
- Conducted customer service training sessions for new team members.
- Built positive relationships with customers by providing exceptional customer service.
- Monitored sales and adjusted staffing levels to meet customer service standards.
Education
Auckland Girls Grammar School
Auckland, New ZealandSkills
- Dependable and Responsible
- Social Perceptiveness
- Attention to Detail
- Organizational Skills
- Customer Relations
- Excellent Communication
- Time Management
- Good Telephone Etiquette
- Loyal
Personal Interests
Genealogy, Reading, Travelling, Culinary Arts, Watching and Supporting Sports.
Personal References
These are available on request.
Timeline
Call Centre Manager
Bright Life Australia
10.2020 - Current
Call Centre Supervisor
Sydney Taxis/Manly Warringah Taxis
07.2002 - 09.2020
Accounts and Administration Support
Sure Welding Australia Pty Ltd
01.1998 - 06.2002
Customer Service
St George Bank
02.1991 - 09.1998
Auckland Girls Grammar School
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