Iva Andjelina Dragic
Adelaide
Summary
Dynamic and adaptable Casual Worker with a proven track record at Boost Juice, excelling in customer service and cash handling. Leveraged strong problem-solving abilities and a positive attitude to enhance customer satisfaction and boost repeat business. Skilled in maintaining high safety and cleanliness standards, contributing significantly to team success and operational efficiency. Offering positive attitude and readiness to learn and grow within supportive team environment. Developed practical skills in fast-paced environment, including effective communication and teamwork. Demonstrated ability to handle various tasks efficiently and maintain high standards under pressure. Seeking to transition into new field, leveraging adaptability and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Casual Worker
Boost Juice
Westlakes SA
02.2024 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers with friendly and professional acknowledgment to build rapport.
- Assisted in training new hires, providing guidance on Boost standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the work area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers with dietary restrictions and allergies
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
Casual Worker
Boost Juice
Brooklyn Park, Adelaide, SA
12.2022 - 11.2023
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Reported defective products or machinery to supervisor.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cleaned and straightened work areas to maximize productivity and safety.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved team morale and productivity through effective communication and active listening skills.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
Underdale Highschool
Adelaide, SA10-2023
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Restocking skills
- Customer relations
- Equipment maintenance
- Verbal and written communication
- Safety and compliance
- Item restocking
- Safety hazard removal
- Teamwork and collaboration
- Relationship building
- Positive attitude
- Willingness to learn
- Following instructions
- Collaboration and teamwork
- Workplace safety
- Clear communication
- Adaptability and flexibility
- Cash handling
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Avid Reader
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Casual Worker
Boost Juice
02.2024 - Current
Casual Worker
Boost Juice
12.2022 - 11.2023
High School Diploma -
Underdale Highschool