Ivan Cheung

• Product Knowledge: Demonstrate in-depth knowledge of the wood block photo printing process, the available options, and customization possibilities to guide customers effectively.
• Sales and Revenue Generation: Mastery of certain sales techniques. Meet or exceed sales targets by actively engaging with customers, offering product recommendations, and upselling when appropriate.
• Order Processing: Efficiently process customer orders to fulfill orders in a shorter period of time while ensuring accurate details.
• Consultative Selling: Provide personalized guidance to customers, assisting them in selecting the perfect wood block photo prints for their requirements.
• Quality Assurance: Ensure the highest quality of printed photos and inspect each product before delivery to maintain customer satisfaction.
• Inventory Management: Monitor stock levels and communicate with management to replenish popular items and discontinue slow-moving ones.
• Visual Merchandising: Assist in arranging store displays to attract and engage customers effectively.
• Customer Feedback: Gather and relay customer feedback to improve product offerings and customer service.
• Cash Handling: Accurately handle cash and process credit/debit card transactions in compliance with store policies.
• Problem Resolution: Resolve customer issues and complaints promptly and professionally, ensuring customer satisfaction.

Accomplishments:

• Consistently Exceeded Sales Targets: Achieved and exceeded weekly sales targets by an average of 20%, resulting in increased revenue for Storywood.
• Enhanced Customer Loyalty: Cultivated lasting relationships with a significant customer base, leading to repeat business and referrals.
• Streamlined Order Processing: Implemented a more efficient order processing system, reducing errors and improving delivery times.
• Received Positive Customer Feedback: Received numerous commendations from satisfied customers for exceptional service and product quality.
• Visual Merchandising Innovations: Introduced eye-catching display designs that improved foot traffic and customer engagement, resulting in a sales increase
• Problem-Solving Skills: Successfully resolved challenging customer issues, resulting in customer retention and increased goodwill for Storywood.

• Merchandising and Display: Ensuring attractive and well-organized displays of products to entice customers and create a visually appealing stall.
• Inventory Management: Regularly monitoring stock levels, restocking products, and maintaining a diverse and sufficient inventory.
• Customer Service: Providing customer service by engaging with shoppers, answering their queries, and assisting them in finding products.
• Cash Handling: Managing cash transactions, ensuring accurate change, and maintaining cash secure.
• Product Knowledge: Demonstrating a comprehensive understanding of the products I offer, including their features, benefits, and uses.
• Hygiene and Cleanliness: Keeping the stall area clean, tidy, and free from hazards to create a welcoming and safe environment for customers.
• Pricing and Promotion: Setting appropriate price points for products and implementing promotions or discounts as needed to attract customers.
• Marketing and Sales: Employing marketing strategies to drive foot traffic to the stall and actively promoting products to boost sales.
• Vendor Relations: Building positive relationships with other stallholders, event organizers, and market management to foster cooperation and a harmonious marketplace environment.
• Compliance: Adhering to all local regulations, market rules, health and safety standards, and obtaining necessary permits and licenses.
• Accomplishments：
• Sales Growth: Achieve sales growth within three weeks of operation through effective marketing strategies and product diversification. Went from around A$150 at the beginning to A$200 later on.
• Outstanding Visual Merchandising: Created eye-catching displays that drew attention to the stall, resulting in increased footfall and sales.
• Sustainability Initiatives: Implemented environmentally friendly practices by using biodegradable bags to package products.

• Photography Sessions: Conduct professional photo sessions for various clients, capturing high-quality images that meet their specific needs and requirements.
• Client Communication: Engaging with clients to understand their vision and goals for the photo shoot, discussing concepts, locations, and themes.
• Composition and Lighting: Mastering the art of composition and utilizing lighting techniques to create visually appealing and impactful photographs.
• Post-Processing: Editing and retouching images using photo editing software to enhance the overall quality and achieve the desired final look.
• Project Management: Handling the logistical aspects of photography projects, such as scheduling, price setting, and delivering final products on time.technologies to refine your skills and offer cutting-edge services.