Ivan Chia
IT Support Technician
Cockburn Central
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Logical, solution-focused IT professional with 3+ years of remarkable experience in providing comprehensive technical support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise.
Overview
7
7
years of professional experience
Work History
IT Helpdesk Support
Australian Institute of Marine Science
9 2024 - Current
- Ensured data security with regular system maintenance tasks including patching, updates, backups, and antivirus scans.
- Supported organizational growth by onboarding new employees with appropriate IT resources, training materials, and system access permissions.
- Boosted end-user productivity through effective remote assistance using various tools such as TeamViewer, Remote Desktop, and VPN connections.
- Proactively identified potential IT issues through routine audits of systems'' logs, alerts, and reports.
- Ensured compliance with industry standards and regulations through diligent auditing practices.
- Collaborated closely with other departments to identify opportunities for technology improvements that could enhance overall business efficiency.
- Improved system performance by implementing effective software updates and patches.
IT Support Technician
Pilbara IT Services
1 2022 - Current
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
- Systems Installation, Configuration, and Upgrading, such as setting up Microsoft Azure Active Directory.
- Deploy more than 200 computers for public school through SCCM: imaging, configuring, and maintaining all hardware and software systems.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted in development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware prior to deployment.
Store & Assets Management
BHP Port Hedland
05.2023 - 05.2024
- Advance User for 1SAP and Fiori.
- Procurement for assets and consumable.
- Undertaking Cloud/Solution Architecture studies
through BHP platform and guided by mentor Patrick
C (Domain Architect Manager) - Managing SharePoint site as full permission
owner.
Executive Admin
WACHS (Government)
01.2022 - 05.2023
- Finance, Human Resources, Administrative, Quality, Improvement, Data Analyst.
- Advance User – TRIM, RoSTAR, CTM, ITS, E-scription, E-
referral, WebPas, BossNet, PowerBI, MyAgedCare
IT Support Desk
King and Wood Mallesons | Perth
10.2021 - 12.2021
- Developed strong relationships with customers, fostering trust and loyalty through consistent high-quality service delivery.
- Streamlined support processes for increased productivity through effective troubleshooting techniques.
- Liaised with vendors regarding product defects or warranty claims on behalf of customers, ensuring swift resolutions aligned with client expectations.
- Maintained detailed records of all support interactions, facilitating accurate tracking of recurring issues and patterns.
- Managed high-volume support tickets, effectively prioritizing tasks to maximize productivity and customer satisfaction.
- Installed, configured and maintained computer systems and network connections.
- Implemented proactive maintenance procedures, reducing downtime and system failures for clients.
IT Technician Engineer
ITFM Services | Perth
01.2021 - 12.2021
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks, and mobile devices.
- Performed troubleshooting and repaired peripheral devices, such as printers, scanners, and PCs.
- Configured systems according to prescribed software and hardware frameworks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Programmer Intern
Bungarra Software | Fremantle
01.2020 - 06.2021
- Contributed to the design and development of new features for multiple projects, resulting in increased usability.
- Optimized application performance, identifying and resolving bottlenecks in the code.
- Effectively communicated with non-technical stakeholders, translating complex software concepts into easily understandable terms to facilitate collaboration.
- Improved code quality by implementing thorough debugging and testing processes.
- Assisted in the creation of comprehensive technical documentation, facilitating future maintenance and updates.
- Analyzed, reviewed and revised programs to increase operating efficiency.
- Developed in-house applications designed for company needs.
General Technician
RTV Services | Perth
01.2021
Retail Staff
Vibe Petroleum | Perth
01.2018 - 01.2020
Education
Skills
Agile and Lean Knowledge
PowerBI
DBSQL
DevOps, GitLab
Jira
C# Coding Visual Studio
Phyton Knowledge
Active Directory
Azure AD
ServiceNow
CMDB
Persuing CompTIA A
Operating System Knowledge
Remote Support Capabilities
Systems Management
ITIL Framework Understanding
System Administration
Application support experience
Personalprojectsachievements
- Build games and collab.
- Home | PrototypeX (ivan090994.wixsite.com)
- HOME | EVA (ivan090994.wixsite.com)
- Https://ivan090994.wixsite.com/gadrims tudio
Languages
English
Malay
Mandarin
Timeline
Store & Assets Management
BHP Port Hedland
05.2023 - 05.2024
Executive Admin
WACHS (Government)
01.2022 - 05.2023
IT Support Desk
King and Wood Mallesons | Perth
10.2021 - 12.2021
IT Technician Engineer
ITFM Services | Perth
01.2021 - 12.2021
General Technician
RTV Services | Perth
01.2021
Programmer Intern
Bungarra Software | Fremantle
01.2020 - 06.2021
Retail Staff
Vibe Petroleum | Perth
01.2018 - 01.2020
IT Helpdesk Support
Australian Institute of Marine Science
9 2024 - Current
IT Support Technician
Pilbara IT Services
1 2022 - Current
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