Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Ivan Heylen

Melbourne,VIC

Summary

First-year IT student demonstrating strong interest in networking, complemented by hands-on experience gained through coursework and collaborative projects. Completed a Certificate IV in Cyber Security, including a simulated SOC project that introduced me to real-world technical workflows. My background in hospitality and admin shaped strong communication, problem-solving, and multitasking skills—strengths I bring into any team or tech environment. Always learning, adaptable, and excited to grow in the industry.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

24/7 Roadservices Australia
01.2023 - 12.2023
  • Documented support interactions using CRM and call logging systems.
  • Delivered prompt, clear, and empathetic support to clients in high-pressure situations.
  • Resolved issues efficiently while maintaining a professional demeanor across all communication channels.
  • Collaborated with teammates to optimize workflows and ensure seamless service delivery.

Administration Trainee / Call Support Assistant

Integrity Car Care
09.2022 - 12.2022
  • Resolved minor software and hardware issues through informal tech support. .
  • Processed warranty claims with internal systems, ensuring accuracy and efficiency.
  • Achieved promotion within one month due to attention to detail and rapid learning.

Barista

Angler’s Anchorage
01.2022 - 09.2022
  • Delivered friendly, consistent service to both new and regular customers in a fast-paced café environment.
  • Collaborated with team members to stay organised, communicative, and efficient during busy service periods.
  • Stepped up to manage daily operations in the café for two weeks during the owner’s absence, demonstrating initiative, reliability, and leadership.

Education

Bachelor of Science - Information Technology

Victoria University
Melbourne, VIC
12-2026

Certificate IV - Cyber Security

Victoria University
Melbourne, VIC
12.2021

Skills

  • Network troubleshooting
  • System administration
  • Technical support
  • Customer service
  • Teamwork and collaboration
  • Linux Systems
  • Microsoft windows server
  • CRM software proficiency
  • Problem solving
  • Proficient in Office 365

References

References available upon request.

Timeline

Customer Service Representative

24/7 Roadservices Australia
01.2023 - 12.2023

Administration Trainee / Call Support Assistant

Integrity Car Care
09.2022 - 12.2022

Barista

Angler’s Anchorage
01.2022 - 09.2022

Bachelor of Science - Information Technology

Victoria University

Certificate IV - Cyber Security

Victoria University

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Ivan Heylen