Ivan Hsu

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Improved customer satisfaction by providing efficient and accurate transaction processing.

• Processed deposits, withdrawals and ACH transfers accurately.
• Assisted customers with setting up or closing accounts.

• Assisted customers with setting up accounts for Personal & Business purpose

- Personal Account -

- Everyday and Saving account

- Term Deposit

Assist customers with Personal Account Servicing

- switching product

- Term Deposit related

- Cancellation

- Renew

- Early Termination

- Business Accounts

- Sole Trading

- Propriety Limited company

- Family Trust

- Unit Trust

- Self Managed Super Fund trust

- nonprofit incorporated

- Bank Guarantee for Cash Secured

Assist customers with Business Servicing

- apply or cancel Business Debit Card

- online third party access

- Bank Guarantee related

- Cancel

- Swap

- Demand

Assist customers with existing home loan servicing

- Home loan rate review

- Home Loan switching

- Portability