Ivan Hu

• Working with different Volume builder including Fairheavan, ABN, Glenvill, Luxton etc. about telecom site work.

• Conduct day-to-day project coordination, planning, scheduling, monitoring and controlling tasks across multiple teams.
• Working closely with the Integrated Program/ Delivery Manager to ensure the program remains on track and risks, issues, and roadblocks are proactively managed.
• Ensuring the timely distribution of the reports with the updates to the relevant team and highlighting the major blocker, delayed tasks, and issues.
• Managing deliveries and resolving dependencies, Client Relationship Management, and internal interfacing with all stakeholders to ensure on-time deliveries with SLAs and early revenue turn-on.
• Provide training to the new employee regarding the different telecom Projects, Prepare the Work instruction for the teams, and upload the documents in SharePoint.

• Referred major hardware or software problems or defective products to vendors or technicians for service.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Performed needs analysis and presented options based on findings to help customers make decisions.

• Performed testing to determine functionality or optimization.
• Ensured compliance with industry standards when designing or implementing solutions.
• Conducted research into emerging technologies related to networking infrastructure and applications.
• Assessed construction techniques and troubleshooting processes to foster consistent development.
• Performed maintenance activities on existing networks including patching, upgrading firmware, and replacing components.
• Determined design criteria or specifications.
• Designed engineering experiments.

• Helped maintain applicant tracking systems and recruiting metrics.
• Maintained accurate records and files pertaining to departmental areas of responsibility.
• Assisted in routine research, investigations and special projects to support work of assigned department.