Summary
Overview
Work History
Education
Skills
Hobbies
REFEREES
Timeline
Generic

Ivan Knezevic

Salisbury,SA

Summary

Dedicated retail manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly experienced in fast paced environments with exceptional capabilities in both FOH and BOH.

Overview

39
39
years of professional experience

Work History

Site Manager

OTR
11.2022 - Current
  • Interviewed, hired, and trained new workers.
  • Oversaw all daily office operations and equipment maintenance.
  • Developed and managed roster to suit store needs.
  • Kept site compliant with all state and local regulations relative to industry.
  • Full inventory control.
  • Assumed responsibility for personnel deployed to work site.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Monitored, coached, and supervised team of 14 employees in 2023.

Carer

Australian Government
03.2011 - 08.2022
  • Remained alert to problems or health issues of mother and competently responded.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of home.
  • Determined specific needs and provided most appropriate level of services for mother's well-being.
  • Scheduled and accompanied mother to medical appointments.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Helped clients manage money, pay bills and shop for groceries or personal items.

Industrial Cleaner

Proud Solutions
01.2014 - 05.2017
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.


Postal Delivery Officer

Australia Post
02.1998 - 03.2011
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Distributed mail on foot to residences and businesses.
  • Helped customers by carrying oversized parcels inside residences.
  • Updated routes based on weather and road conditions in real time to decrease delivery time.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Restaurant Owner

Self-employeed
06.1995 - 02.1998
  • Managed payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant an employees.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills and prepared bank deposits.
  • Maximized quality assurance by completing frequent line checks.
  • Developed unique events and special promotions to drive sales.
  • Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.

Area Manager

Pizza Haven
01.1994 - 06.1995
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised multiple location managers, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Oversaw budget planning, strategy development, community outreach for organization.

Restaurant Manager

Pizza Haven Seaton
11.1992 - 01.1994
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

Pizza Cook

Pizza Haven Enfield
03.1992 - 11.1992
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Prepared dough from scratch and added toppings, cheese and sauce.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Unloaded delivery weekly to place food items and ingredients in designated space.
  • Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.

Pizza Delivery Driver

Pizza Haven Enfield
05.1991 - 03.1992
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Production Worker

Simpsons
02.1991 - 03.1992
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Documented production information via daily system logs and discussed issues with management.

Assistant Manager

Lords Indoor Cricket Arena
07.1987 - 01.1991
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

Production Worker

General Motors Holden
08.1986 - 07.1987
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Assembled products according to changing daily work orders and specific customer needs.

Cricket Umpire

Lords Indoor Cricket Arena
01.1985 - 07.1987
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Promoted good sportsmanship among players.
  • Communicated with fans, coaches, players and other umpires.
  • Explained and taught regulations and rules to players and coaches.
  • Trained new umpires.
  • Added and subtracted points from scores, tabulated penalties and keep accurate totals for each game.

Education

High School Diploma -

Blackfriars Priory School
Prospect, SA

Bachelor of Science - Chemistry, Physics, Statistics, Computer Studies.

University of Adelaide
Adelaide, SA

Skills

  • Retail Operations
  • Sales Growth
  • Promotional Planning
  • Retail Employee Training
  • Problem-Solving
  • Performance Monitoring
  • Shift Scheduling
  • Stockroom Management
  • Coaching and Mentoring
  • Cost Control
  • Hiring and Training
  • Sales Leadership
  • Merchandise Strategizing
  • Profit and Loss Management
  • Store Opening and Closing
  • Goal Setting
  • Upselling and Cross Selling
  • Highly Motivated
  • Shrinkage Control
  • Advertising and Marketing
  • Process Improvements
  • Sales Analysis
  • Friendly and Outgoing
  • Customer Service

Hobbies

I have been a sports enthusiast all my life. As a young man, I played tennis and soccer, but my true love has always been cricket. I achieved a semi-professional level in soccer, playing for Adelaide Croatia (now Adelaide Raiders) in the mid 80s, before retiring to focus on my education. After leaving university and beginning work in an indoor cricket arena, I developed a proficiency in the game and represented South Australia at the national titles in both 1987 and 1988. I played outdoor cricket until retiring in my early 40s.


In retirement, I have coached many junior sporting teams, including my stepsons primary school football team at St David's as well as junior soccer teams at Tea Tree Gully Soccer Club. I completed the required courses and police clearances to undertake these roles.


With the spare time afforded to me whilst caring for my mother, I dabbled in writing a manuscript (sadly unpublished) but this opened a few small doors and I have done some minor copywriting, including articles for ASICS catalogues and a prominent gaming website.


I currently play tennis actively with my son as well as help with his coaching.


Throughout my sporting career, I have had many leadership roles, including successfully coaching and captaining United Districts Cricket Club to successive premierships. These roles have helped me become an articulate and well spoken individual who is comfortable in any environment including public speaking.



REFEREES

Melissa Proud, Admin and Staff Manager, Proud Solutions


PH: 0407 461 065

Timeline

Site Manager

OTR
11.2022 - Current

Industrial Cleaner

Proud Solutions
01.2014 - 05.2017

Carer

Australian Government
03.2011 - 08.2022

Postal Delivery Officer

Australia Post
02.1998 - 03.2011

Restaurant Owner

Self-employeed
06.1995 - 02.1998

Area Manager

Pizza Haven
01.1994 - 06.1995

Restaurant Manager

Pizza Haven Seaton
11.1992 - 01.1994

Pizza Cook

Pizza Haven Enfield
03.1992 - 11.1992

Pizza Delivery Driver

Pizza Haven Enfield
05.1991 - 03.1992

Production Worker

Simpsons
02.1991 - 03.1992

Assistant Manager

Lords Indoor Cricket Arena
07.1987 - 01.1991

Production Worker

General Motors Holden
08.1986 - 07.1987

Cricket Umpire

Lords Indoor Cricket Arena
01.1985 - 07.1987

High School Diploma -

Blackfriars Priory School

Bachelor of Science - Chemistry, Physics, Statistics, Computer Studies.

University of Adelaide

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Ivan Knezevic