Ivan Lao
Keysborough,VIC
Summary
Skilled Business Development leader offering years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
14
14
years of professional experience
Work History
Business Development Manager
MPLOY HR GROUP PTY LTD
03.2022 - Current
- Identified new business opportunities and cultivating strong relationships with key decision makers.
- Generated new business opportunities through cold calling and walk-ins.
- Scheduled meetings with various levels of management including Site Managers, Operations Managers, Human Resource Managers, Directors and C-Suite Executives.
- Negotiated lucrative contracts with suppliers and vendors by utilizing Enterprise Bargaining Agreements (EBA's) to secure favourable pricing and terms.
- Managed a diverse portfolio of accounts varying from Manufacturing, Healthcare, Pharmaceuticals, Construction, Warehouse & 3PL Logistics.
- Conducted Site & Safety protocols to ensure Occupational Health & Safety compliance.
After Hours Recruitment Consultant
MPLOY HR GROUP PTY LTD
12.2022 - 03.2023
- Handled incoming calls and emails from clients promptly.
- Provided high-quality candidates for backfilling of sick calls & absenteeism, resulting in increased client satisfaction.
- Generated new leads to drive revenue growth.
- Managing various client rosters and updating our internal software for accuracy and compliance.
Recruitment Consultant
MPLOY HR GROUP PTY LTD
03.2022 - 12.2022
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Handling the full recruitment process from shortlisting, interviewing through to offering the successful candidate their new job.
- Ensured accurate completion of candidate online registration and conducted thorough reference checks.
- Leveraged multiple social media platforms such as Seek, Indeed, Jora and Facebook to optimize the promotion of vacant positions in order to attract potential candidates.
Sales Specialist
Optus Retail
12.2019 - 09.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first class service to all customers and potential customers.
Outbound Telemarketer
Optus Head Office
08.2020 - 11.2020
- Cold called minimum 50 customers per day to help with marketing and increase sales.
- Built rapport with customers by actively listening to their needs and offering tailored solutions.
- Conducted training sessions to improve staff's proficiency in cold calling techniques and use of software.
- Consistently met and exceeded performance metrics & KPI's set forth by management.
Store Manager Trainee
ALDI Stores Australia
02.2018 - 07.2019
- Conducted regular performance reviews for staff members, providing constructive feedback to support their career progression.
- Trained and developed a high-performing team of retail assistants committed to delivering exceptional service.
- Ensured workplace safety by obtaining certifications in First Aid, CPR, and OHS Compliance.
- Executed end-of-day procedures while maintaining control over cash flow.
- Maintained optimal stock flow through accurate daily ordering of produce and ambient products.
Deputy Manager
ALDI Stores Australia
05.2017 - 02.2018
- Maintained smooth operations of the store through effective team management.
- Managed opening and closing procedures for the store.
- Engaged in stock-count procedures to mitigate financial discrepancies
Retail Assistant
ALDI Stores Australia
08.2016 - 05.2017
- Used POS system to process sales transactions.
- Provided customer assistance and product suggestions.
- Stocked merchandise, clearly labelling items and ensuring correct pricing on all items.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Pharmacy Assistant
Chemist Warehouse
02.2011 - 10.2013
- Kept premises and related areas clean and organized.
- Provided recommendations and advice on products.
- Re-stocked shelves and rotated stock.
Education
High School Diploma -
Haileybury College
Keysborough, VICBachelor's of Commerce - Management, International Management & HRM
Deakin University
Melbourne, VIC10.2019
Skills
- Team Leadership
- Business Development
- Customer Service
- Negotiations
- Account Management
- CRM Management
- Recruiting
- Information Technology
Sports
Soccer, Badminton, Volleyball, Swimming, Gym, Tennis, Running
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Vietnamese
Limited Working
Cambodian
Elementary
Timeline
After Hours Recruitment Consultant
MPLOY HR GROUP PTY LTD
12.2022 - 03.2023
Business Development Manager
MPLOY HR GROUP PTY LTD
03.2022 - Current
Recruitment Consultant
MPLOY HR GROUP PTY LTD
03.2022 - 12.2022
Outbound Telemarketer
Optus Head Office
08.2020 - 11.2020
Sales Specialist
Optus Retail
12.2019 - 09.2023
Store Manager Trainee
ALDI Stores Australia
02.2018 - 07.2019
Deputy Manager
ALDI Stores Australia
05.2017 - 02.2018
Retail Assistant
ALDI Stores Australia
08.2016 - 05.2017
Pharmacy Assistant
Chemist Warehouse
02.2011 - 10.2013
High School Diploma -
Haileybury College
Bachelor's of Commerce - Management, International Management & HRM
Deakin University
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