Ivan Lovric

Role Responsibilities:

• Developing a clear vision for the product, aligning with business objectives, and leading the eCom Fulfilment product strategy and roadmap
• Conducting market research to understand customer needs, identifying opportunities, analysing competitor landscapes across the automation industry, and emerging eCom customer trends
• Prioritising features based on market needs, customer feedback, and business objectives
• Analysing product performance data to identify areas for improvement and track success metrics (cost per order, on time dispatch, out of stocks)
• Creating world-class solutions to support eCom Fulfilment strategy
• Collaborating with cross functional teams to ensure on-time and in-scope delivery of new eCom fulfilment initiatives across the Woolworths Group (e.g. Auburn CFC, eStore enablement - St Marys)
• Managing conflicting business priorities across the eCom fulfilment tribe
• Influencing stakeholders to form an agreed product roadmap for W-Digital initiatives
• Reporting to Group Product Manager (eCom fulfilment)
• Reporting to eCom Senior Leadership Team, on Auburn CFC delivery plan (Automated Customer Fulfilment Centre)

Accomplishments:

• Delivered $250m Woolworths-first Automated Customer Fulfilment Centre (Auburn CFC, Go-Live May 2025)
• Delivered same-day customer orders for eStores (Maroochydore, 2021)
• Delivered real-time picking inventory reporting (National rollout, 2021)
• Delivered eStore SKU demand reporting (National rollout, 2021)

Role Responsibilities:

• Executed product vision, strategy and roadmap across the customer acquisition channels (consumer, broker)
• Partnered with internal and external stakeholders to understand business requirements for new initiatives
• Led development of new features across the product portfolio in Wisr channels (website, broker portal)
• Collaborated with software engineers, data scientists and UX engineers across multiple projects
• Led research to inform decisions on product capabilities and opportunities across product portfolio
• Facilitated Objective Key Result (OKR) planning sessions with C-level and leadership group
• Facilitated Product showcases to wider business stakeholders
• Reported to Senior Product Manager (Head of Lending)

Accomplishments:

• Delivered new website rebrand and launch
• Delivered new customer dashboard that enables access to credit scores and loan details
• Delivered new loan application platform

Role Responsibilities:

• Collaborated with software engineers, data scientists, QAs, UX engineers across multiple projects
• Monitored, prioritised and delegated support requests (software applications) within SLA
• Maintained the Fulfilment Centre product roadmap, including ongoing product strategy
• Led research to inform decisions on product capabilities and opportunities across product portfolio
• Facilitated Objective Key Result (OKR) planning sessions with C-level and senior operations management
• Facilitated product showcases to wider business stakeholders and regular tech meetups
• Reported to Senior Product Manager

Accomplishments:

• Delivered new order fulfilment technology to automate order picking (~$1m p.a cost saving)
• Delivered new $20m+ Automated Storage Retrieval System (ASRS) development and launch across fulfilment centre (FC)
• Delivered new cycle count application (~$750K p.a cost saving)
• Delivered Content Management System (CMS) optimisations
• Co-ordinated warehouse move (1m+ items over weekend)
• Co-ordinated Enterprise Resource Planning (ERP) system upgrade
• Delivered Australia Post enhancements ($300k p.a cost saving)
• Managed Google Wing / THE ICONIC drone trial (Mitchell, ACT)
• Delivered new Product Catalogue application (new products)
• Delivered new Pricing Compliance initiative to ensure ACCC regulation compliance
• Delivered critical trade reports and recommendations
• Delivered ERP optimisations Microsoft Business Central

Role Responsibilities:

• Reported IT Operations metrics to Business Technology Operations Manager (SLAs)
• Collaborated with Global Managers to define technology strategies
• Collaborated with Global Project Management group on APAC initiatives
• Collaborated with Global Operational Leads to define best practices and review metrics
• Supported executive staff travelling across APAC
• Handled L1/L2 IT support requests from all regions
• Managed standard operating procedures documentation (SOP) for the Business Technology Operations team
• Facilitated training sessions (new technologies, operational procedures)
• Assisted large scale infrastructure upgrades/installations across APAC
• Managed all procurement requests across APAC
• Managed new hires and dismissals across APAC

Role Responsibilities:

• Call centre environment supporting client / customer technical issues
• Performed hardware diagnosis and troubleshooting for laptop/desktop/server/storage
• Performed software diagnosis and troubleshooting for:
• Operating system deployment
• Microsoft Windows Server 2003, 2008
• Groupware applications
• Linux
• Managed technical escalations with TAM (Technical Account Managers)
• Managed technical escalations with Global Command Centre (same day resolution)
• L1 team lead (7 x technical support specialists)