Ivan Milanovic
Bossley Park
Summary
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organisational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Bunnings Warehouse
10.2022 - Current
- Served as a primary point of contact for customers, addressing enquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of customer requests, ensuring timely and effective service delivery.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated logistics for customer orders.
- Handled escalated customer issues with empathy and patience, working closely to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Recognised by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided backup support for sales teams during peak periods or team shortages, maintaining seamless continuity of service levels for customers.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
Online Manager
Woolworths Supermarket
12.2017 - 07.2022
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
- Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for all employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Team Member
Woolworths Supermarket
11.2015 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with enquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organised merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimising discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Higher School Certificate -
Bossley Park High School
Bossley Park NSW11.2015
Skills
- Team Leadership
- Customer Service
- Time Management
- Teamwork and Collaboration
- Verbal and written communication
- Complex Problem-Solving
Timeline
Service Coordinator
Bunnings Warehouse
10.2022 - Current
Online Manager
Woolworths Supermarket
12.2017 - 07.2022
Customer Service Team Member
Woolworths Supermarket
11.2015 - 12.2017
Higher School Certificate -
Bossley Park High School
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