Ivan Prpic

• Claim investigation and recommendation; Responsible for active claim potfolio of 60+ managing from start to finish of claims process
• Evaluated insurance policies and analyzed damages to determine coverage.
• Established relationships with clients and insurance companies to foster timely claims resolution.
• Prepared summaries of damage, payments, and policy coverage.
• Examined claims forms and other records to determine insurance coverage
• Negotiation of claim settlement and claim validation
• Problem solving
• Evaluated insurance policies and analysed damages to determine coverage
• Pursue recovery for principle
• Complete detailed report to principle
• High level of communication with principle and third party
• Relationship management with multiple insurers
• Financial management of the reserve
• Examine the cause of loss
• Policy application

Achievements

• Top claim closures
• High productivity under pressure
• High level of customer service delivered
• In-depth understanding of the internal loss adjusting process
• Exposure to external loss adjusting

• Customer service, High Productivity for claims processing
• General Insurance
• Complaints handling
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Established performance and service goals and held associates accountable for individual performance.
• Organised daily workflow and assessed appropriate staffing to provide optimal service.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Active portfolio 350 claims
• Claims resolution; Facilitate with assessors, builders and suppliers

Achievements

• Top claims closures
• High productivity while working under pressure
• Stretch targets achieved
• Customer recognition and compliments
• Team work recognition

• Cellar Operations
• Stock take analysis
• Club and staff supervisor
• Cash flow analysis; Cash clearance reports
• Banking
• Opening and closing procedures
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Achievements

• High energy high performance satisfaction
• Face to face with patrons
• Trained employees in essential job functions.

• Created, prepared, and delivered reports to various departments.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Drafted and distributed invoices for outstanding payments.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Administrative duties
• Claims; Workers Compensation enquiries
• Liaison to broker, General Insurance
• Obtaining quotes for clients
• Liaising with clients and gathering information for the previous year, present to the underwriter and renew policy
• Taking and handling all client queries
• Processing amendments to policies including client, risk and cover changes
• Handling claims queries and negotiating with underwriters/loss adjustors
• Handling claims queries and negotiating with underwriters/loss adjustors

Achievements

• Completing Tier 2 Insurance qualification
• Face to face with client experience
• Planning days targets achieved and excelled
• Customer service recognition
• Team work recognition

• Trained employees in essential job functions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Developed and implemented new procedures and policies to improve operational productivity.
• Coordinated with suppliers and vendors to determine availability of required materials.
• Poker machine Analysis and reporting
• People management; Policy and procedures; Staff rostering
• Reporting to ACT Racing and Gambling
• Stock take

Achievements

• Accountability for patrons and staff safety
• Staff training and rostering commitments met
• Promotional giveaways – work with the management team to create and implement promotional activity
• High energy high performance satisfaction

• Liaising with the Manager and reporting on gaming and bar takings
• Gaming reconciliation and reporting
• Cash flow analysis
• Staff rostering, and training and hiring
• Opening and closing procedures
• Function coordination and management
• Closed out cash register and prepared cashier report at close of business.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Club and staff supervisor
• Cash flow analysis; Cash clearance reports
• Banking
• Staff rostering
• Opening and closing procedures
• Trained employees in essential job functions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.