Ivan Ramirez
Bondi Junction,NSW
Summary
I am highly motivated and engaged individual currently seeking job opportunities, gained experience in Customer Service area working as a Assistant Manager in an Ice Cream brands, as a Kitchen Assistant and as a financial coach in the direction of a financial bank sector, this gave me the opportunity to understand the core complex working process of organizations. Having the ability to lead and work in groups. I am committed to my work and I possess an innate passion for new challenges. My cv demonstrates the experience and added value I can bring to any organization. I am available immediately to discuss potential opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Venchy Australia Pty Ltd
04.2023 - Current
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Developed sales plans to increase market share, customer base and revenue.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Assistant Manager
Gino's Gelato
03.2021 - 03.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Kitchen Assistant
Camden Rotisserie
10.2020 - 03.2021
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Data Analyst and Coach
HSBC Mexico
10.2017 - 08.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
Education
No Degree - VET Leadership And Management
Greystone College
Sydney, NSW06.2024
Bachelor of Science - Social Management
Universidad Autonoma Metropolitana
Mexico07.2017
Skills
- Excel Expert
- Good people skills
- Teamwork
- Leadership
- Problem-solving
- Organizational skills
Languages
Spanish
English
Personal Information
Date of Birth: 01/18/93
Certification
- Food Safety Supervisor Certificate
- Expert Microsoft Excel
Timeline
Senior Sales Associate
Venchy Australia Pty Ltd
04.2023 - Current
Assistant Manager
Gino's Gelato
03.2021 - 03.2023
Kitchen Assistant
Camden Rotisserie
10.2020 - 03.2021
Data Analyst and Coach
HSBC Mexico
10.2017 - 08.2020
No Degree - VET Leadership And Management
Greystone College
Bachelor of Science - Social Management
Universidad Autonoma Metropolitana
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